E911 Still Struggling After 10 Years
A Consumer Reports survey finds that only 84 percent of wireless users and 88 percent of VOIP users get through to 911 on their first try.Theres a 16 percent chance your wireless 911 call wont go through. And if it does go through, theres one chance in eight that the 911 center will know where you are. It gets worse. According to a study released Dec. 4 by Consumer Reports, a magazine published by Consumers Union, your chances are nearly as bad if youre using a VOIP (voice over IP) phone. According to Consumer Reports Editor at Large Greg Daugherty, who reported the results, this is about the same level of success the organization found the last time it conducted this surveyback in 2002. Its been 10 years since the Federal Communications Commission first mandated E911 (Enhanced 911).
Consumerreports.org subscribers took the survey, which was conducted by the Consumer Reports National Research Center, according to Daugherty. "We cant say its a nationally representative sample," Daugherty told eWEEK, adding, however, that its an accurate representation of his readers. The survey, he said, asked about 911 service in the year preceding the survey date of September 2006.