By Gary Bolles  |  Posted 2003-10-22 Print this article Print

Viewpoint Keith Waryas

We asked Keith Waryas, an IDC research manager and lead analyst for wireless business network services, for his thoughts on what CIOs should focus on in preparing for the explosion of mobile devices.

Beware Mobile Support
What should CIOs focus on with the proliferation of connected devices?
When you start taking applications out to a wide area network, and you start talking about adding mobility to different types of applications through alternative devices—things like phones and PDAs—it starts bringing support for those devices onto the desks of IT professionals. And that can be a bit of a challenge, because ITs expertise is usually in supporting a client/server environment thats based on a notebook connected to a physical server inside a confined corporate environment. Now youre talking about supporting an application thats going to go on a wireless device that the IT guy has minimal amounts of control over, the company has minimal control over—and has no control over the [carrier] network. Youre also talking about some of the holiest of holy information leaving your corporate firewall, and going out through a VPN connection, but still going over a proprietary network over which you have no control at all.

What about integrating voice and data? How should IT deal with that process?
Voice has a great tolerance for error, and a very very low tolerance for delay. Data, on the other hand—your e-mail, for instance—has a huge tolerance for delay and extremely low tolerance for error. Trying to manage that balancing act of controlling a single network with those two applications can be really tricky. So what weve seen is that a lot of these companies are looking to outside service providers, theyre looking for outside help—sometimes in the form of infrastructure providers, sometimes in the form of pure services—to help make this process go easier.

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Gary Bolles Gary A. Bolles is the Editorial Director for Ziff Davis Media's Custom Conference Group. He is responsible for directing the group's editorial efforts, ensuring the quality of the content it delivers, and moderating and speaking at client events. A frequent lecturer and keynote speaker on a variety of technology topics, he has hosted more than 50 events in the past year alone.

Bolles was the founding Editor-in-Chief of Interactive Week, developing its unique vision, the founding editorial director of Sm@rt Reseller magazine, creating the publication from initial research, and the founding Editorial Director of Yahoo! Internet Life, managing its successful launch. Bolles was also the Editor-in-Chief of Network Computing Magazine, and for one year was the host of 'Working the Web' for TechTV, covering a wide variety of technology-related topics. Until recently, he was a contributing editor to CIO Insight, writing on a broad range of technology subjects, and assisting in the coordination of the publication's research efforts.

Bolles is the former Chief Operating Officer of Evolve Software, Inc., and the former VP of Marketing for Network Products Corporation. He has served as a marketing consultant to a variety of organizations, and has advised a number of software startup companies in arenas such as online marketing and data mining.

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