Assess Your Ability to Address Mobility Challenges
Step No. 2: Assess your ability to address mobility challenges Organizations encounter two problems when they try to map their mobility needs to their internal resources. Ask yourself whether your company has the resources to deal with them.Very few companies have rolled out and supported large-scale mobility deployments. As a result, most do not have talented personnel who understand what such a deployment entails. They also lack proven processes for deploying devices to remote employees. Even those companies that have successfully equipped their employees with mobile devices can suffer from a lack of knowledge about current devices, device management solutions and mobility best practices. As you consider how you would outsource your mobility deployment, determine whether you have resources you can dedicate to keeping up with the latest changes in the market, as well as to the evolving requirements of your users. Problem: A highly-complex, mobility ecosystem Typically, enterprises get their mobile devices from the mobile operators, who basically provide a telecommunications network and a consumer experience. The devices themselves are manufactured by multiple OEMs, and the enterprise software comes from Microsoft and others. With all those providers, it's not always clear where to turn to for help. Many companies want to start with the carrier, but the carrier will not necessarily be able to answer the more sophisticated questions that come from an enterprise. The most effective way to support the mobile work force is to provide support services tailored to your particular users. By doing so, you can save users time and help them avoid the frustration of bouncing from one support desk to another, looking for someone who can field their questions about specific devices, usage policies or mobile applications.
Problem: A dearth of mobility experience