Principle No. 2: Applying a Laser Focus on Operational Efficiency

By Mitch Christensen  |  Posted 2010-11-05 Print this article Print

Principle No. 2: Applying a laser focus on operational efficiency

The second key principle is a laser focus on the operational efficiency of each solution used to implement each of these "high-value" control activities.

1. Innovate: Don't take the easy way out and implement well-established solutions without thoroughly evaluating their effectiveness. Too often, organizations will implement a solution that's well-established as long as it can support the needed control activities and is perceived as low-risk. The operational considerations take a back seat.

2. Emphasize operational considerations: When determining the evaluation criteria for processes and solutions, put operational efficiency near the top of the list. It can be argued that the following three criteria are nearly all that matter:

-Coming close enough to satisfy the control objective: it doesn't have to be perfect.

-An acceptable level of risk: evaluating the risk of impact to application availability and the likelihood that the control will fail.

-Operational efficiency: the ongoing staff requirement to implement the control.

3. Tool consolidation: Additional operational overhead is often a result of the proliferation of security point solutions and data sources. Training and maintenance requirements rise, and the normalization and correlation of data can be very labor-intensive. This fact may be overlooked during the decision to implement individual tools.

Mitch Christensen is Chief Technology Officer and Chief Architect at PacketMotion. Mitch has more than 25 years of experience designing and developing groundbreaking technologies that include distributed systems, search engine software and large-scale data storage solutions for government and commercial customers. Before joining PacketMotion, Mitch was the chief architect and lead designer for Informatix where he deployed an innovative search engine, document management system, and next-generation paperless payment processing systems for governmental agencies. Previously, Mitch served as the principal architect at Centegy Corp., where he led the development of the flagship remote integrator business integration server. Mitch also worked as senior architect at The Dialog Corporation where he brought their proprietary search engine technology and massive online content to the Web. In addition, Mitch spent several years doing research and development in the telecommunications industry. Mitch holds a patent for core remote integrator technology. He can be reached at

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