ShoreTel Ships New Unified VOIP System

By Chris Preimesberger  |  Posted 2008-06-16 Print this article Print

The company adds a high-resolution video option to its voice, IM and e-mail combined system.

VOIP provider ShoreTel the week of June 16 began shipping Version 8.0 of its ShoreWare Professional Call Manager unified communications system, which already offered voice, instant messaging and e-mail, but now includes an option for video with business processes.

ShoreTel claims to be the first vendor to deliver a system that takes advantage of a recent enhancement to the H.264 standard for video compression: SVC (Scalable Video Coding). This new feature permits high-quality video on every desktop, including those of remote workers, a company spokesperson told eWEEK.

Call Manager's third-generation desktop user interface offers tabbed windows that make it easier to access voice mail, call history, directories and the speed dial list, the spokesperson said.

The system also offers more intuitive call control features that anticipate user needs and present productivity-enhancing information and tools based on the situation, the spokesperson said.

For example, when a user starts a call transfer, the phone status of the called party is shown in real time, letting the caller decide whether or not to proceed with the transfer.

Call Manager supports high-quality video (up to 640 by 480 resolution and up to 30 frames per second), making a video call as simple as a voice call, the spokesperson said.

Call Manager also provides presence information and consolidates instant messaging with voice, video and e-mail.

ShoreWare Professional Call Manager is currently available in the United States only and is included in the base ShoreTel 8.0 user license. Additional per-user license costs are: ShoreWare Professional Call Manager, $80; ShoreWare Operator Call Manager, $595; ShoreWare Agent Call Manager, $295; ShoreWare Supervisor Call Manager, $595; SIP Device License, $30.

Chris Preimesberger Chris Preimesberger was named Editor-in-Chief of Features & Analysis at eWEEK in November 2011. Previously he served eWEEK as Senior Writer, covering a range of IT sectors that include data center systems, cloud computing, storage, virtualization, green IT, e-discovery and IT governance. His blog, Storage Station, is considered a go-to information source. Chris won a national Folio Award for magazine writing in November 2011 for a cover story on and CEO-founder Marc Benioff, and he has served as a judge for the SIIA Codie Awards since 2005. In previous IT journalism, Chris was a founding editor of both IT Manager's Journal and and was managing editor of Software Development magazine. His diverse resume also includes: sportswriter for the Los Angeles Daily News, covering NCAA and NBA basketball, television critic for the Palo Alto Times Tribune, and Sports Information Director at Stanford University. He has served as a correspondent for The Associated Press, covering Stanford and NCAA tournament basketball, since 1983. He has covered a number of major events, including the 1984 Democratic National Convention, a Presidential press conference at the White House in 1993, the Emmy Awards (three times), two Rose Bowls, the Fiesta Bowl, several NCAA men's and women's basketball tournaments, a Formula One Grand Prix auto race, a heavyweight boxing championship bout (Ali vs. Spinks, 1978), and the 1985 Super Bowl. A 1975 graduate of Pepperdine University in Malibu, Calif., Chris has won more than a dozen regional and national awards for his work. He and his wife, Rebecca, have four children and reside in Redwood City, Calif.Follow on Twitter: editingwhiz

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