As with any vendor, Harris said, it's important to conduct reference checks before beginning a relationship with a SAAS provider.
He added that not all vendors that have SAAS offerings can be good SAAS vendors.
"It's not just about having a solution that can be applied or delivered over the Web; it also requires a major change in culture from what tech providers have done in the past," he said. "To be a good SAAS vendor, you have to have a model that says, -I never walk away from my customers. I have to provide a service, and I have to provide a standard of performance.' Not all companies understand that because it hasn't been in their genetic makeup."
So, with Shaklee's heritage-including the distinction of being the first company in the world to totally offset its CO2 emissions and be certified as Climate Neutral-were SAAS' power-
saving advantages any factor in the move to the cloud model?
In a way.
"It's interesting," Harris said. "Our first product, in the 1950s, was the first totally natural cleaning product, and all of our products since then have been all-natural. We didn't go to SAAS because of green-I wish I could tell you otherwise-it only turned out that SAAS is more green because I'm not using nearly as much energy. I'm leveraging the capability of aggregation, which definitely has a positive impact.
"It happens to coincide with our original direction and mission, but it's coincidental, not causal. But that's part of the reason it was easier to sell."