How to Ensure Business Service Performance in Cloud Computing Environments - Page 4

Custom configuration of business containers

BSM solutions offer users the ability to customize the configuration of business containers to support differing business needs and objectives. Users can specify rules to indicate when a container is identified as being in an undesirable state. For example, if there are two redundant network paths between two endpoints, this can be specified in a business container. What this means is that, even if one of the paths is down, the business service itself will still be displayed as functioning (although a warning could be generated, if needed).

Similarly, if there is a virtual server farm behind a load balancer and an outage of some of the virtual servers, the business container can be specified so that this event does not affect the supported business service. Alternatively, if there is a single software as a service (SAAS) application that supports the same business service, the business container can be defined to indicate the status of the business service as being "critical" if the synthetic test transaction with the SAAS application fails.

As organizations rapidly adopt new technologies such as virtualization, cloud computing, grid architectures and SAAS, a new set of IT management challenges are emerging. Although the IT environment is more complex than ever, there are solutions that can allow the IT team to better fulfill their mission of supporting the effective functioning and execution of critical business processes. To ensure smooth business operations, organizations should look to deploy advanced BSM solutions that overcome the limitations of legacy network management tools by providing real-time visibility into the availability and performance of business services.

Vikas Aggarwal is founder and CEO of Zyrion. Vikas has been an entrepreneur and senior executive at multiple technology startups over the past 20 years. He was the founder and CEO of Fidelia, a venture-backed IT infrastructure management software company. At Fidelia, he led the company's growth to over 100 customers before their acquisition by Network General. At Network General, Vikas was the vice president of product management and oversaw product strategy through their acquisition by NetScout in late 2007. He can be reached at