Wachovia started by looking at the business transformation management side of the problem. IBM came to the table with its CBM (Component Business Model) offering, based on carving what any bank does into discrete chunks: how to handle bad loan processing, for example.
IBM and its CBM helped Wachovia figure out how to do such things consistently across the bank and across all its acquisitions, Monk said, meaning the bank for the first time was able to join its IT view with its business view and figure out how to make the technology bits and pieces work within business processes.
"Now were able to step back and focus on what is the end-to-end customer experience," he said.
IBM is announcing six new solution portfolios, two new software products, step-by-step assessment tools and new, worldwide "centers of excellence" to help clients assess and tackle such information management needs.
One "center of excellence" will be in New York, staffed by solution architects, information architects and researchers from across the IBM Software, Research and Business Consulting Services Groups.
The solutions portfolios address risk, compliance, business analysis and discovery, business performance and process management, master data management, process innovation, and workforce productivity.
IBMs Master Data Management solution product, for example, is a set of best practices, services and technologies to create and maintain a single version of the truth for enterprise data, such as customer, product or supplier data.
As far as the new software products go, IBM is announcing WebSphere Information Server and WebSphere Content Discovery Server.
Information Server is designed to integrate heterogeneous information and deliver it to any application, process or user. Its based on technology IBM acquired in its acquisition of Ascential in 2005, combined with internally developed software and SOA service publishing.
Information Server is now in use by beta customers and is expected to be available in the second quarter.
Content Discovery Server features search, content integration and contextual information delivery. Its aimed at helping customers boost online sales, enhance customer support and deliver more value from self-service and call center applications. Its available now and combines IBM technology with technology IBM acquired in its purchase of iPhrase in November.
Check out eWEEK.coms for the latest database news, reviews and analysis.