How to Keep Your Apps Running Optimally: 10 Best Practices

By Chris Preimesberger  |  Posted 2013-07-01

In an ideal world, IT applications always deliver the business-serving functions we need, without fail. However, we don’t live in an ideal world. Nearly two-thirds of IT operations and production-support executives at enterprise-level organizations in a recent industry poll said it takes far too long to resolve business-impacting application outages or slowdowns. About 60 percent of respondents indicated current management tools fail to support the broad mix of technologies within their applications. Nearly half said they only hear about application-performance problems when users complain. Gartner and other research firms report that about 80 percent of outages stem from human error during routine tech changes. These errors can linger for months undetected before surfacing to cause serious service-level damage. To achieve problem-free application availability, IT operations teams must be proactive and take a systematic approach to fixing potential problems well before they can impact service levels. This approach involves rigorous detection of architecture abnormalities, improved pre-production testing and enhanced change management, among other measures. Here are 10 best practices aimed at this problem. Resources for this slide show include industry research from BlueStripe Software, which provides service-oriented IT operations; Gartner and eWEEK reporting.


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