Mobile Data Costs, BYOD Major Concerns for IT Managers
The majority of survey respondents (57 percent) thought their mobile data roaming costs would rise in 2013.IT departments are concerned about rising mobility costs and feeling frustration and loss of control over bring-your-own-device (BYOD) initiatives, according to the iPass and MobileIron 2013 Mobile Enterprise Report, which surveyed 477 IT executives worldwide. When asked about rising data costs, 44 percent of IT managers named the growing number of devices per mobile worker as a factor, while 41 percent highlighted pricey 3G (and 4G) data plans and 22 percent pointed to an increase in the number of mobile workers as major cost culprits. The majority of survey respondents (57 percent) thought their mobile data roaming costs would rise in 2013, with 8 percent saying they'll rise more than 25 percent. The survey also found IT departments are increasingly losing control of mobility budgets as departments assume greater responsibility for mobile initiatives. On average, IT departments spend $96 a month on data fees alone for each mobile worker. North American mobile workers rack up the highest fees at $97 per month, exposing the expense of mobile broadband. The report noted that since free WiFi is abundant in North America, these fees primarily reflect non-WiFi forms of mobility, such as 3G and 4G.
The top two sources of frustration were onboarding and then supporting the increasing number and variety of personal devices, far outranking even security concerns. The number of enterprises in which IT manages the mobility spend has dropped to 48 percent, down from 53 percent in 2011. Forty percent of companies' mobility budgets are now managed by non-IT departments, the survey found.