Verizon Leads Cell Carriers in Satisfaction: Consumer Reports
AT&T's 4G LTE network was rated the most favorable of any carrier, but that didn't stop it from landing in last place.Among the top four wireless network carriers in the United States, Verizon led its competitors as the highest-rated major carrier, based on the results of a survey of 63,253 subscribers by the Consumer Reports National Research Center. The company received favorable scores for voice and data service quality, as well as for support attributes like staff knowledge and resolution of issues. Competitors Sprint, T-Mobile and AT&T each received mostly middling to low marks, particularly for voice and text service quality, with AT&T bringing up the rear for the third year in a row. Despite the last-place finish, AT&T's 4G Long Term Evolution (LTE) network was rated the most favorably of any carrier. Its users reported the fewest problems with that higher-speed service, which most new smartphones now use, according to the survey. "Verizon stands out from the pack if you are a heavy-duty data user," Mike Gikas, Consumer Reports senior electronics editor, told NBC News. "They're the Cadillac network. They're pricey in some respects, but in terms of overall quality of service and availability of service, they are the overall leader."
TracFone was among the top-rated prepaid providers, receiving high marks for value, voice and text. Like Consumer Cellular--a national carrier that uses AT&T's network--TracFone specializes in those who seek simple, low-cost phone service. Consumer Cellular also received high marks across the board in Consumer Reports' ratings of standard (monthly bill) carriers for offering the simplicity of monthly billing without a contractual commitment.