Monthly Archives: April 2001
Paul Onnen
Chief Technology Officer, Nordstrom.comAge: 39Degrees: Bachelors in mathematics and physics from St. Olaf College; Masters in computer science, University of WisconsinCar: Porsche BoxsterStress reliever:...
Swept Away
All the tech investors railing at the downward slide of the stock market, or the dot-com execs shaking their fists at the venture-capital community,...
Tying Customer Experience
Teloquent Communications Corp. has announced the availability of Teloquent Interchange, a platform that integrates call centers and Web-based and analytical CRM systems to deliver...
The Big Picture
Ford Motor is beginning to realize the benefits of a long and quiet campaign to integrate its customer relations and information systems.It has been...
Service Bots are Hot
After years in the customer support business, Michael Doyle has dealt with just about every kind of help desk emergency you can think of....
In AI, Theres Smart and Smarter
If youre of a certain age, you probably remember the artificial intelligence craze in the 1980s. AI, the pundits predicted, would bring about major...
Fast Breaks Newsfront: April 16, 2001
FlameoutMarchFirst has filed for Chapter 11 bankruptcy protection. The ailing Internet consultancy has been in a slide, along with many other Web services firms....
Willing to Gamble?
Frank Urbaniak has the weight of 80,000 employees and a 142-year-old institution on his shoulders.The vice president of information systems program management at Great...
Keep Your Hands Off the Net
Like the bear its become, the Internet tax issue is slowly coming out of the hibernation of its three-year moratorium and is facing the...
AOL AIM Misses the Business Message
AOL Time Warner, which pioneered instant messaging and counts it as a crucial feature, stands to lose the most potentially lucrative part of the...