Monthly Archives: November 2001
On the Trail of Web Customers
New software from Witness Systems Inc. enables companies to monitor how customers use the self-service pages on their Web sites.With eQuality Discover, which was...
Spotlighting the Problems
Errors in applications can cost businesses money through lost time and productivity. Geodesic Systems Inc. this month unveiled a tool designed to ferret out...
Why CRM Gets Such a Bad Rap
Everyone loves to hate CRM, the most maligned enterprise application.Thats because CRM implementations can touch as many as 70 percent to 80 percent of...
Web Services Future Shock
Ive sat through enough keynote speeches and accompanying promotional videos to take them for what they are worth, which isnt much. But at a...
Handicapping the Hardware
It sounds like a plot synopsis for an unconvincing TV movie, rather than a real news story, but Hewlett-Packard claims that a former employee...
Lotus May Open Some Code
Lotus Software is considering participating in parent company IBMs Eclipse open-source initiative and releasing the source code for its Domino Designer development tool.Such a...
Making Sense of Service Providers
As a content development and delivery operation, the Net has gotten big enough to support a large variety of finely differentiated, highly specialized services.In...
Armed Services Turn to Portals
While the U.S. Military conducts the war on terrorism with bombs and bullets, branches of the armed forces are facing a challenge from within—how...
Taking on Digital IDs
Imagine this: a consumer surfing the Internet logs on to the Travelocity.com site and books a vacation. The consumer then jumps to your site...
Ellison Takes on Exchange
Oracle Corp. is trying to use its Oracle9i database to muscle into Microsoft Corp.s e-mail business.Oracle, of Redwood Shores, Calif., last week announced here...