Monthly Archives: December 2003
Expert Voices: Customer Experience Over Products
Thanks to the rapid spread of cell phones and other mobile devices, Web sites and media channels, consumers now have access to more information...
Online CRM Grows Up
Publicly, CRM software market leader Siebel Systems Inc. used to scorn hosted customer relationship management application services. But that changed in early October when...
Siebel Pushes UpShot Further
Siebel Systems Inc. is adding customer service capabilities to its UpShot Edition hosted CRM service, giving enterprises the opportunity to extend the technology to...
Walt Disney World Resorts and CRM Strategy
Sitting on a curb with their three children one humid afternoon in October inside Magic Kingdom, the oldest of Walt Disney Worlds four Orlando...
Anti-Spam Legislation Advances
In a frenzy of activity before adjourning for the year, Congress was set to pass last week anti-spam legislation that primarily targets unwanted pornography...
Kattoon: December 1, 2003
Read this weeks Spencer column.
Webmasters Wary of Latest Google Tweaks
Its known as the Google Dance among Webmasters and search-engine marketers: the semi-regular updates to the top Internet search engines index and the tweaking...
Microsoft Readies New IT Solution Guides for SMBs
Just as it has done with its Information Worker product family, Microsoft Corp. is building a set of blueprints and methodologies around its small/midsize...
RIM Under Siege
Is the bloom off the BlackBerry?Research in Motion Ltd., which has fought a losing battle so far on the intellectual-property front, is now under...
FCC Forms Policy Committee to Investigate VOIP
Washingtons historic hands-off-the-Internet guiding principle tipped a bit in the direction of regulation Monday with the formation of an Internet policy committee at the...