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Enterprise application service provider Corio Inc. this week will announce the release of iSRVCE 1.0, an integrated software environment for managing and automating IT-based business processes.
The San Carlos, Calif., companys software acts as a portal to corporate business processes, enabling a single point of management for service-level agreement reports, technology assets, knowledge management projects, security services and disaster recovery services.
iSRVCE, which stands for integrated Speed Reliability Visibility Control Economics, is a hosted software service that gives enterprise users an integrated view of systems and processes for better decision support, capacity planning and provisioning transactions, Corio officials said.
Because iSRVCE 1.0 was built using Java 2 Enterprise Edition and XML, it provides common transaction processing across business processes, as well as a unified user interface. Process and workflow automation are included, as is business object integration and closed-loop notification.
Seven applications make up the iSRVCE module. My Corio offers a GUI, while Demand Management tools provide an online service request entry and demand tracking for IT services.
The Self Service module provides such content management functions as uploading and downloading files, viewing and auditing histories, and the rolling back of changes. KnowledgeShare is an indexed, searchable knowledge-sharing repository with project collaboration tools.
The Service Level Agreement module provides customizable reports for tracking uptime and other performance metrics. Billing provides access to account information, payment history and invoice details. Process Automation initiates on-demand processes that have been developed by Corio to automate workflow and application-specific tasks.
Damon Duke, director of technology operations at metal and mining industry e-marketplace Quadrem Inc., licenses Corio to host the systems that comprise his business-to-business site.
“Corio hosts our electronic marketplace, and [iSRVCE] is my way of keeping track of their overall performance,” said Duke, in Plano, Texas. “We have certain service-level agreements that Corio must meet in regard to the marketplace, and we must keep track of that.
“The way iSRVCE handles it, you get the summary information on all topics, so you can see at a glance what you might want to drill down on,” Duke said. “So if I see something summarized as an outage, I can go explore that more, or [if I want] the latest reports on the marketplace, its all wrapped up.”
For the next iteration of iSRVCE, Duke would like to see improved collaboration capabilities. “Were looking to have that to facilitate some project management or development type activities,” he said.