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Service and asset management solutions specialist Alloy Software announced the latest version of its help desk and asset management solution aimed at small to medium-size businesses (SMBs). Available now, Alloy Navigator Express 6 Suite includes several new features, such as business process automation, automatic ticket routing and prioritization, announcements, change history alerts and a completely redesigned self-service portal.
Designed specifically for budget-minded SMBs, Alloy Navigator Express offers them help in managing IT assets and providing solutions to end users. With Alloy Navigator Express, technicians can manage the full lifecycle of computers, hardware equipment and software licenses. Pricing starts at $25 per month per technician for subscription licenses or $450 per technician for perpetual licenses.
The Navigator Express 6 suite features network inventory functionality powered by Alloy Discovery 6, a solution that offers an assortment of auditing methods to help users gain insight into a company’s inventory of computers, network equipment and installed software, as well as automatic alerts to appropriate personnel when important hardware- or software-related events take place (for example, when computers begin to run out of disk space).
The platform also allows users to select which changes they want to be notified of to avoid performance or security issues.
The newly redesigned self-service portal has been overhauled. The “Start Page” can now be configured to display important announcements to end users, display tickets and list popular “Knowledge Base” articles. In addition, the new dashboard feature in Alloy Navigator Express 6 provides users with a multipane view of performance charts and links to multiple key areas of the product.
Through the Announcements feature, technicians and customers can now be proactively notified about scheduled downtime, service updates or outages. When an unexpected failure strikes, the new announcements feature keeps users informed of the issue. Navigator Express 6 also monitors tickets and notifies technicians and/or their managers when incomplete tasks threaten to pass set deadlines.
“Addressing the needs of SMBs and other small IT shops, we are pleased to debut a new and improved version of our Alloy Navigator Express product,” said Vladimir Vinogradsky, president and CEO at Alloy Software. “We have built Alloy Navigator Express 6 from the ground up based on our Enterprise solution, but without the complexity and administration overhead required of a larger product. From managing inventory to handling various issues, requests and other IT-related activities, we have designed Alloy Navigator Express 6 to be the solution our customers can truly rely on.”
Alloy Navigator Express 6 is designed to allow businesses to facilitate troubleshooting of hardware and software issues by staying up-to-date on configuration information; automate notifications and escalations to ensure that requests are not mishandled; keep information within immediate reach with one central point of contact for issues, questions and requests; arm help desk personnel with the right tools to track and manage support calls; improve communication by making it easier for technicians to keep all involved parties updated and informed in a timely fashion; and help ensure organization-wide software licensing compliance.