Mac Retailers Reactions to Intel Move Are Mixed

Although some retailers cheerfully anticipate technological advances from Apple's relationship with Intel, others worry about future support. (The Channel Insider)

Apples announcement that it will migrate its Macintosh line of computers away from the PowerPC architecture in favor of CPUs from Intel came as a surprise, not just to fans and developers, but to retailers, who have long carried the Mac torch as Apples market share declined in the 1990s. Though there are concerns about potential loss of hardware sales, some retailers have reacted hopefully.

"Our reaction to the news was upbeat," said Kevin Anderson, President and CEO of Computer Stores NW (now The Mac Store), which runs six retail stores in the U.S. Northwest, and PowerMax, a mail-order division that sells only Apple products.

"When you start examining all the advantages that will come about as a result of this move, there is a lot of reason to be optimistic," Anderson said.

"Its extremely positive," agreed William Neyman, who sells integrated, high-end video systems based on Apple Computer Inc. products at the Gaithersburg, Md. store Mac Business Solutions Inc.

Neyman expressed more faith in the Intel roadmap than in potential advances in the PowerPC line.

"For a long time," he said, "Apple has had to engineer its way out of not being able to get clock speed up, and they havent been able to get their most powerful chips into laptops." Because of the Intel switch, Neyman said, "We think that within a year or two, we will see a doubling in clock speed."

"The main negative issue," Anderson said, "is consumer perception. They need to understand that for the most part this will not affect the user experience, and that theres no more reason to wait for it to happen to buy a new Mac than there has ever been. Technology always gets faster and cheaper, and you have to jump on the train when youre ready for an upgrade or ready to switch."

"Theres always going to be a faster computer next year," Neyman said.

Neyman added, "I would be very surprised to see a downturn in [Apple hardware] sales." He said he expects at least one more Power Mac revision based on the G5 within the next year, and he said he thinks sales numbers will depend on how enticing this model will be.

"Our policy is not to tell people what to do," he said. "We always sell what people need now." Neyman said Apple might even see a bump in sales of the next Power Mac G5 "from people who are unsure of the Intel news." Or, he added, from collectors looking for the last PowerPC Mac.

/zimages/5/28571.gifClick here to read more about VARs reactions to Apples switch to Intel processors.

However, Anderson said, Apple could see a slowdown in hardware sales.

"The size of the hit will depend on the awareness all consumers, both retail and corporate, end up with as to the actual facts," Anderson said. "I think there is cause to be concerned if there isnt enough ground-level information, as well as marketing, to make people fully understand. Its a tough message though, as it cant really be a five-second sound bite."

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