Dan Berthiaume

IBM will offer Windows Embedded for Point of Service as a pre-installed operating system option for its IBM AnyPlace kiosk, SelfCheckout and SurePOS 700, 500 and 300 point-of-sale products. Juhi Jotwani, director of marketing strategy for retail store solutions for IBM, said the collaboration between IBM and Microsoft, announced Feb. 26, is a response to […]

Coremetrics is offering its new Coremetrics Connect application as a technology platform that allows Web-based retailers to integrate digital marketing systems such as search, online content optimization, e-mail and behavioral targeting. Coremetrics Connect, announced Feb. 25, was launched with 25 certified technology partners. “Our primary goal for all online business owners is to help them […]

Digital media services provider Fuelcast Media Network is teaming up with satellite networking solutions vendor Spacenet to enable gas and convenience retailers to offer customers video information and entertainment at the gas pump. “A lot of digital signage is about displaying advertising to the consumer,” said David Myers, Spacenet’s senior vice president of marketing and […]

Swedish electronic display provider Pricer is offering the DotMatrix electronic shelf label solution, which officials said is the first fully scalable wireless graphical ESL supported by an ESL platform. Relying on bi-stable graphical technology and a matrix-controlled display with information storage at the display surface, DotMatrix can show paper label information in its exact typeface […]

NEW YORK – Global importer B2X is targeting small-to-mid-sized retail enterprises with a new online trading platform designed to streamline the process of sourcing products from China. The platform was announced Feb. 17 at the 2008 Toy Fair in New York. “Sourcing from China is a paper-intensive, heavily regulated process,” said Joe Sorisi, CEO of […]

Smart Circle International, which offers referral marketing services and direct-to-consumer sales, is making its Smart Circle cards available in digital format. The company announced the digital version of its consumer value card Feb. 20. Thomas Cornelius, vice president of business development for Smart Circle, said participating retailers will be able to redeem promotional offers by […]

Avexxis, which offers technology and services aimed at multichannel retailers, is releasing a new suite of offerings designed to broaden the capabilities it offers. Announced Feb. 11, the new suite consists of a Web store, off-the-shelf base solution, and two infrastructure options. “The industry has evolved from direct mail to e-commerce,” said Avexxis Corporation Principal […]

Last year, I had the privilege of editing a book called “Fresh Customer Service” by Michael D. Brown, a motivational speaker and career coach with extensive experience as a frontline retail employee and executive. Brown bases his customer service theory on the radical notion that by putting the customer second and the frontline employee first, […]

JDA Software Group is set to roll out this quarter a new forecasting algorithm that will address slow and erratic items for its E3 replenishment suite. David Johnston, JDA’s senior vice president of manufacturing and wholesale distribution, said the algorithm, announced Feb. 13, will solve the challenges many companies face in using traditional methods to […]

Mercado will soon release a new merchandising suite for online retailers. The vendor unveiled Mercado Ignition at eTail West Feb. 11 and officials plan to release it in April. “We are launching a storefront that will enable retailers to expose merchandising features they will need much better,” said Kevin Lindsay, director of marketing for Mercado. […]

BSG Clearing Solutions, which makes transaction processing and credit card gateway solutions and services, announced Feb. 12 that it is deploying the value-added Card Identification System to help card-not-present online retailers detect prepaid and gift card fraud. “We look at the transaction, all its history and data elements,” said David Guerin, BSG’s vice president of […]

Epicor Software is trying to become a market leader in the specialty retail segment through its Feb. 7 purchase of NSB Retail Systems. By adding merchandising and marketing technologies from NSB and store and corporate systems from the previously acquired CRS Retail Systems to its existing enterprise platform, Epicor officials intend to offer specialty and […]