Dennis Callaghan

Siebel Systems Inc. and Electronic Data Systems Corp. this week will announced a partnership to help companies avoid many of the costs and complexities of managing customer relationship management systems in enterprises. The companies will announce EDS plans to add Siebels software to its BPO (business process outsourcing) services. The pact calls for EDS employees […]

A recent demonstration of new collaboration technologies under development at IBMs research labs won the company praise for its vision and deft handling of the Lotus Notes and Domino-to-Workplace migration issue. Promising to change not only enterprise collaboration but also the way people work, IBM officials earlier this month previewed several technologies in development, some […]

Hosted CRM application services provider Salesforce.com Inc. reported quarterly earnings for the first time as a public company Thursday, reporting revenues nearly double what they were in the same period a year ago, as well as a modest profit. For its fiscal second quarter ended July 31, Salesforce.com, which began trading on the New York […]

CAMBRIDGE, Mass.—IBM on Wednesday unveiled several new collaboration technologies still in the developmental stage at its IBM Research center here that officials say could change the way people work in the enterprise. The technologies, some of which will start to appear in IBMs Lotus Workplace suite this year, are designed mainly to improve communications and […]

Enterprises looking to extend not only business intelligence but also advanced statistical analysis capabilities to less technical business users will have a new option with the latest release of Spotfire Inc.s DecisionSite BI application. Version 8 of DecisionSite, expected to be announced this week, includes new data visualization and workflow capabilities designed to make advanced […]

Hosted business application services provider NetSuite Inc. is preparing an upgrade to its offerings that will give small-to-medium-sized companies more options for picking and choosing the features they need. NetSuite will offer Version 10 of its application services in a more componentized delivery model, allowing smaller customers to add functionality without having to upgrade their […]

SAP AG announced Monday that it has hired former Siebel Systems Inc. executive Patrick Bakey to head up sales operations for its North American CRM business unit. Bakey, former vice president of federal sales at Siebel, was named senior vice president of SAP America Inc.s North American CRM business unit. Hell be responsible for increasing […]

CRM will be a hot topic at the LinuxWorld show in San Francisco as a new open-source CRM software company launches and an existing player announces that its porting its CRM software to Linux. SugarCRM Inc. will officially launch at the show, while E.piphany Inc., which SugarCRMs founders have ties to, makes its Linux move. […]

It didnt take long for Salesforce.com to join the ranks of publicly traded technology companies hit with shareholder lawsuits. Barely a month after the hosted CRM application services company issued its initial public offering of common stock, the company this week was sued by its new shareholders for misrepresenting its business performance. Schiffrin & Barroway […]

IBM Corp.s research arm on Friday will debut a new spam filtering test platform called SpamGuru at the first Conference on E-Mail and Spam in Mountain View, Calif. The new offering will make its way to the enterprise with the release of IBMs Lotus Workplace Messaging 2.0 product later this quarter. SpamGuru, which is designed […]