Dennis Callaghan

Traction Software Inc. is trying to bring the wildly popular Internet technology known as Weblogs, or “blogs” as theyre better known, to the enterprise as a content management and collaboration tool. The Providence, R.I.-based company announced this week new versions of its TeamPage Enterprise Weblog technology specifically designed for marketing professionals conducting competitive intelligence and […]

Microsoft Corp. is on track to ship the first version of its CRM software by months end, but customers hoping to benefit from easy integration with the companys Great Plains and Navision back-office applications will have to wait. The first iteration of the customer relationship management software will not support Microsoft Business Framework, a .Net-based […]

Oracle Corp. and SAP AG are building software to analyze data within their enterprise applications, but some users say the new and enhanced tools will have to prove themselves more effective than existing business intelligence tools from third-party developers. The goal of the software from the ERP (enterprise resource planning) software makers is to give […]

An upgrade to PeopleSoft Inc.s CRM suite includes six new modules and more than 150 new features, as well as three new industry-specific modules for insurance, energy and high tech. Chief among the features in PeopleSoft 8.8 Customer Relationship Management, due to ship next week, is an e-mail and chat client that is pervasive and […]

Critical Path Inc. has added new capabilities to its namesake communications platform, including support for mobile access and improvements in application customization and integration. The software, used mainly by carriers and service providers, includes integrated, customizable solutions for mobile messaging, personal information management (PIM), and multimedia messaging services (MMS), said officials of the San Francisco […]

RightNow Technologies Inc. will announce next Monday an upgrade of the live chat capabilities in version 5.5 of its flagship RightNow eService Center platform for online customer service. Best known for its Web site customer self-service capabilities, Bozeman, Mont.-based RightNow is adding new features to make live chat more cost-effective for its customers, company officials […]

As the economic slowdown continues—the positive early start to the holiday shopping season notwithstanding—some businesses are wondering if they will soon face deflation: a general decline in prices caused by slack consumer demand producing excess inventory. Relying on analytic software from developers such as Zilliant Inc. and Business Objects SA to manage pricing and promotions […]

Hyperion Solutions Corp. is planning to support Siebel Systems Inc.s Universal Application Network integration platform, which should give a boost to enterprises looking to add real-time decision making to their CRM systems. Hyperion is the first business intelligence vendor to pledge support for UAN, which shipped in October with Release 7.5 of Siebels namesake customer […]

Sluggish economy or not, online retail sales continue to surge upward, according to the latest data from BizRate.com. Average order size is slightly down though, from $145 to $142. ComScore Networks reported a similar increase, tallying last weeks online shopping at $1.5 billion, up 41 percent from the same week last year. “Black Monday,” the […]

Information Builders Inc.s system integration subsidiary, iWay Software, announced Monday a new strategy to provide brokerless system integration, which would use pre-built adapters in lieu of a messaging server to enable extraction, transformation and transfer of processes and data among multiple applications. IWay currently has adapters for linking more than 200 information resources. The adapters […]

PeopleSoft Inc. announced Monday version 8.8 of its PeopleSoft CRM suite, billed as the most significant release of its CRM software since it embraced a Web-based architecture last year. The second major iteration of PeopleSoft CRM since the groundbreaking browser-based version 8, PeopleSoft 8.8 CRM includes six new products and more than 150 new features, […]

Art Technology Group Inc. announced a changing of the guard on Thursday, naming former Digital Equipment Corp. executive Robert Burke as its new president and CEO while announcing co-founder and Chief Strategy Officer Jeet Singhs departure from the company. Burke replaces Paul Shorthose, who will remain chairman of the Cambridge, Mass., companys board of directors. […]