Dennis Callaghan

Siebel Systems Inc.s embrace of Microsoft Corp.s .Net computing platform last month has made it the first developer of CRM software for large enterprises to so vocally embrace .Net. But in a landscape dominated largely by Java, Siebels support for .Net could be a harbinger of things to come for enterprise users of customer relationship […]

Hosted CRM service provider Salesforce.com Inc. last week announced increased support for access to its customer relationship management applications from wireless devices. The centerpiece of the Salesforce.com Wireless Edition service is a partnership with Dejima Inc. to use its Dejima Direct wireless data interaction platform to access data from the Salesforce.com service. Salesforce.com customers will […]

Microsoft Corp. last week launched its own attempt at enterprise instant messaging, following recent moves by consumer IM rivals Yahoo Inc. and America Online Inc. The enterprise version of Microsofts MSN Messenger IM service will be known as MSN Messenger Connect for Enterprises. The service will be based on Microsofts consumer IM service, MSN Messenger, […]

New analytics software from SAS Institute Inc., Sightward Inc. and Closedloop Solutions Inc. seeks to remedy the growing problem of diminished sales visibility due to the still-sluggish economy. The applications from all three developers aim to help companies react faster to rapidly changing business conditions. SAS, for instance, is developing a tool called High Performance […]

SAS Institute Inc. added to its analytical CRM offerings Monday with the acquisition of certain assets of Verbind Inc., a SAS partner that develops behavioral analysis and event triggering software. The acquisition will give SAS, of Lexington, Mass., Verbinds LifeTime software, which will add individualized behavior tracking over time to SASs Interaction Management product suite, […]

Software developers looking to make some headway in the white hot collaboration and content management spaces will be showing off their wares at the Comdex show in Las Vegas this week. Virtual Design Network will debut a new version of its hosted collaboration service, Interactive Networks Inc. will show off both a secure instant messaging […]

Verity Inc. announced Wednesday that it will acquire Inktomi Corp.s fading enterprise search software business in a cash deal worth $25 million. Inktomi will remain in business and will focus exclusively on the Web search engine space, which has been a much stronger performer for the company for the past year. The acquisition will give […]

Microsoft Corp. announced Wednesday its own entrant in the enterprise instant messaging space, following recent similar moves by consumer IM rivals Yahoo Inc. and America Online Inc. The enterprise version of Microsofts MSN Messenger IM service will be known as MSN Messenger Connect for Enterprises. The service will be based on Microsofts consumer IM service, […]

Companies looking to add instant messaging to their enterprise communications or gain control of the unofficial use of IM in their organizations got a powerful new option last week when America Online Inc. released its long-awaited enterprise IM service. Known as Enterprise AIM Services, the technology adds security and management services to AOLs market-leading consumer […]

Hosted CRM software providers UpShot Corp., Salesnet Inc. and Salesforce.com Inc. are each looking to solve the nagging problem of integrating Microsoft Corp. Outlook contacts, calendar and task lists with sales force automation systems. “If youre firing up a [request for proposal] or setting up a meeting, the last thing you need is to have […]

Hosted CRM service provider Salesforce.com will announce next week increased support for access to its customer relationship management applications from wireless devices, according to sources close to the company. The centerpiece of the new service, to be known as Salesforce.com Wireless Edition, is a partnership with Dejima Inc. to use its Dejima Direct wireless data […]

Just a day after America Online Inc. entered the corporate instant messaging space, Gordano Ltd., best known for low-cost e-mail software, joined the IM fray as well, announcing the addition of GMS Instant Messaging to its Gordano Messaging Suite. The browser-based IM product, written in Java, is tightly integrated with the rest of Gordanos messaging […]