Dennis Callaghan

Two companies that develop software designed to make call centers operate more efficiently and effectively came together Wednesday when CenterForce Technologies Inc. and RightForce announced that they would merge. Both firms are privately held, and financial details were not disclosed. The new company will take the CenterForce name and corporate headquarters in Bethesda, Md., and […]

iManage Inc. and Open Text Corp. are seeking to capitalize on the blurring lines between content management, knowledge management and collaboration with software releases that have a foot in all those areas. iManage last week announced WorkSite MP 3.0, the latest version of its collaborative content management software. Chief among the new features is tighter […]

The Sarbanes-Oxley Act of 2002 is imposing new financial reporting rules that have public companies turning to business intelligence software for more specialized financial analytics and reporting. Even as companies work to comply with the initial requirements of Sarbanes-Oxley, the Securities and Exchange Commission last week voted to implement another clause of the act requiring […]

Enterprises and systems integrators looking to add speech capabilities to their applications have more options to consider from Microsoft Corp. The Redmond, Wash., developer last week made available the second beta release of its .Net Speech SDK (Software Development Kit), as well as a technical preview of the Microsoft .Net Speech platform and a partner […]

America Online Inc. today announced the release of its long-awaited enterprise instant messaging service. Known as Enterprise AIM Services, the new service adds security and management services to AOLs market-leading consumer instant messaging service, AOL Instant Messenger. AIM, as the consumer version is know, has more than 180 million registered users and handles more than […]

IBM and Documentum Inc. both made moves to extend their content management products by making acquisitions in the electronic records management space Monday. IBM bought privately-held Tarian Software, of Ottawa. Financial details of the deal were not disclosed. Documentum countered with plans to acquire TrueArc Corp., also based in Ottawa, for $3.6 million in cash. […]

Terra Lycos S.A. announced Thursday that it will deploy an instant messaging service built on the Sametime instant messaging and awareness platform developed by IBMs Lotus Software division. The new service, expected to be available by the end of the year, will at first deliver chat and short message service (SMS) to Terra Lycos customers, […]

Two developers of Web-based customer service software, LivePerson Inc. and eGain Communications Corp., both reported earnings this week, with both companies cutting their losses significantly. LivePerson even managed to show a slight uptick in revenues. New York City-based LivePerson saw revenues go up to $2.2 million from $1.7 million in last years third quarter. The […]

A handful of players in the battered IT consulting arena posted weak financial results as a result of the downturn in IT spending and other woes. Electronic Data Systems Corp., after signaling in September that its third-quarter earnings would be way off its earlier guidance, posted slightly better results than projected in the September adjustment. […]

SPSS Inc. enjoyed a 10 percent revenue increase in the third quarter of 2003 from the same period a year ago, but saw profits generated in last years third quarter turn to losses this year. The Chicago-based business intelligence and analytics software developer saw revenues go up to $52.7 million from $47.9 million in last […]

Vignette Corp. announced Tuesday a definitive agreement to acquire portal software developer Epicentric Inc., a move that would allow the content management vendor to expand the capabilities of its Web applications. The deal is valued at $32 million in cash and restricted stock. Vignette officials, in Austin, Texas, said the acquisition will enable the company […]

Onyx Software Corp. saw an uptick in license revenues in the third quarter as it shaved its losses to nearly break even. The company also joined the parade of CRM software developers to announce an extension of its relationship with Microsoft Corp. Monday. For the third quarter, ended Sept. 30, Onyx saw license revenues go […]