Dennis Callaghan

Enterprises seeking to improve control of outbound and inbound e-mail are getting help in a new offering from anti-spam software developer Proofpoint Inc. Continuing a push by software developers best known for anti-spam technologies into broader content security offerings, Proofpoint this week will announce the Content Security 3.0 suite, which features new technologies to screen […]

With $1.34 billion in annual revenue, SAS Institute Inc., in Cary, N.C., is the largest business intelligence software company and the largest privately held software company in the world. Its founder and CEO, Jim Goodnight, sat down with eWEEK Senior Writer Dennis Callaghan at the companys recent BetterManagement Live Worldwide Business Conference in Las Vegas […]

Former J.D. Edwards & Co. customers, whove weathered a sometimes bumpy transition to becoming PeopleSoft Inc. customers, are now waiting to see if theyll have to go through the whole process again if Oracle Corp. succeeds in its hostile takeover bid for PeopleSoft. And its the waiting thats the hardest part, as customers put new […]

A fresh crop of hosted subscription CRM services are seeking to fill a gap in a market left open by licensed software applications that are often expensive and difficult to implement and maintain. SugarCRM Inc., a Cupertino, Calif., startup that reports 50,000 downloads of its open-source Linux customer resource management components and about 50 paying […]

While analyzing customer relationships is key to consumer-facing industries such as retail, businesses that sell to other businesses are increasingly using sophisticated analytics as well. Whether its reining in costs to improve efficiency or finding valuable information in data, business-to-business companies are turning to advanced data and text mining, as well as analytical CRM (customer […]

SAS Institute Inc. is making its strongest push yet to capture mind share of chief financial officers under pressure to meet increasingly stringent regulatory requirements, including the Sarbanes-Oxley Act. With Sarbanes-Oxleys initial filing deadline less than a month away, on Nov. 15, SAS last week at its BetterManagement Live conference here released its Financial Intelligence […]

Siebel Systems Inc. returned to profitability in its third quarter after reporting a loss in the same period a year ago, but fell just short of reversing a quarterly revenue decline that has entered its fourth year. The CRM software market leader reported net income of $19.4 million in the period ended Sept. 30, compared […]

BOSTON—Microsoft Corp. announced Tuesday an early beta of a new rich client for its Live Communications Server product designed to unite instant messaging with telephony and video, and to embed such technologies in other applications. Code-named “Istanbul,” the company is demonstrating the new Office-based technology at the Fall 2004 VON conference here this week and […]

SAS Institute last week launched Version 3.0 of its SAS Supplier Relationship Management suite. In this version, the business intelligence software company is splitting the product into four modules to let customers manage costs and phase in deployments of the software. The modules include Spend Analysis, for analyzing how much is being spent and on […]

Web analytics services and software have grown beyond simply reporting what page was clicked on and how long a visitor stayed there to offer more advanced functions that retailers seeking to increase online sales are finding indispensable. Options from Coremetrics Inc. and others are enabling retailers to make site adjustments on the fly, manage online […]

The hyped-up heyday of e-commerce may have come and gone, but service offerings remain for companies that want to take advantage of the Web as a sales channel. Hosted business application service provider NetSuite Inc. late last week announced Version 10 of its namesake application service with special features intended to support e-commerce activities such […]

LOS ANGELES—Siebel Systems Inc., under the leadership of new CEO Mike Lawrie, is rededicating itself to ensuring enterprises success at implementing, deploying and managing its market-leading but complex CRM software applications. The company, at its annual User Week customer conference here this week, unveiled a new plan designed to ease implementation headaches and speed user […]