Dennis Callaghan

Salesnet Inc. is readying application services that are designed to make the companys hosted sales force automation applications more efficient and cost-effective. The new offerings, available soon under the “Customer Success Roadmap” umbrella, are designed to appeal to larger enterprises. Key to the new offerings are professional services for performing quarterly audits on how successful […]

The Mike Lawrie era at Siebel Systems Inc. is known around the company as Siebel 2.0, with Lawrie having replaced founding CEO Tom Siebel earlier this year. Lawrie presides over his first Siebel User Week in Los Angeles next week, and attendees should notice the change. Along with Sheryl Crow replacing 80s leftovers Huey Lewis […]

BOSTON—Seeking to forestall implementation problems that have plagued the ERP and CRM software industries, the BPM Standards Group—comprising vendors, consultants and analysts in the business performance management space—has released a blueprint for launching BPM initiatives at enterprises. The first version of the BPM Framework was previewed at DCIs Business Intelligence and Data Warehousing Conference here […]

Enterprises looking for a compelling reason to consolidate their business intelligence applications will have several new offerings to consider from Hyperion Solutions Corp. Hyperion, which in recent years has focused its development efforts largely on BPM (business performance management) applications for companies financial operations, this week will unveil new offerings for operational business intelligence, such […]

Web conferencing service provider WebEx Communications this week will announce a new version of its service designed for sales professionals called WebEx Sales Center. The service is used for conducting Web conferences with sales prospects. It includes special features to assist sales professionals, such as a subject-matter-experts database, the ability to launch a Web conference […]

The low upfront cost and open nature of Linux are making open-source software a CRM alternative for small and midsize businesses. Leading a small groundswell of open-source customer relationship management offerings is SugarCRM Inc., which reports more than 21,000 downloads of its initial open-source sales force automation application, SugarSales, since the product was made available […]

Enterprises using IBMs Lotus Notes and Domino for their corporate e-mail systems will be able to take advantage of Commtouch Software Ltd.s sending pattern technologies for stopping spam. Version 4.0 of the Commtouch Enterprise Gateway anti-spam software, due next week, adds support for Lotus Notes and will be able to work with virtually any SMTP-based […]

Users of IBMs Lotus Notes and Domino Groupware can look forward to a host of new capabilities in Version 7 of the product, including integration with the fledgling Lotus Workplace collaboration software. But licensing issues for Notes and Domino customers who seek to take advantage of these Workplace tie-ins remain unresolved. Set for general availability […]

As enterprises continue to register Sender Protection Framework records, hoping to thwart spam and phishing attacks, spammers are upping the ante in the war on spam and registering their own SPF records. E-mail security company MX Logic Inc. will report this week that 10 percent of all spam includes such SPF records, which are used […]

FrontBridge Technologies Inc., Proofpoint Inc. and MailFrontier Inc. are augmenting their respective spam-filtering offerings to address enterprises broader e-mail content security needs. FrontBridge this week will announce its namesake Secure Email managed service, which adds encryption and authentication to e-mail, using identity-based encryption technology developed by Voltage Security Inc. Users of the service download client […]

The U.S. Department of Justice announced Thursday that it has taken action against more than 150 individuals accused of spamming and other Internet-related crimes, a crackdown welcomed by the industry but seen as doing little to curb the spam plague. The Justice Department announced that Operation Web Snare, begun June 1, has produced the arrests […]

Best Software on Tuesday released an update to its flagship ACT contact management application, offering separate versions for small teams and larger workgroups and more advanced salesforce automation features. The new version, ACT 2005, has been rearchitected on Microsofts SQL Server 2000 database to support the database collaboration and network security required by larger workgroups, […]