eWEEK EDITORS

The fifth annual Interactive Week ISP Customer Satisfaction Survey took place June 4 to July 2. E-mail messages were sent to 75,000 subscribers who identified themselves as those who made decisions about Internet services in their companies. Responses to 4,175 completed online questionnaires were collected and tabulated by Survey.com. We asked business ISP customers to […]

VP, Worldwide Services Organization Microsoft Elevator Pitch Founder and head of Microsofts services unit. Pioneered NT 3.x support network. Author of “Driving Digital: Microsoft and Its Customers Speak About Thriving in the Business Era.” Claim to Fame Founded Microsofts consulting operation. Current Challenge “To make a positive contribution and have customer perception of us that […]

Are customers getting what they want this year? Weve asked ISP business customers what is most important to them when choosing an ISP, and how well their primary providers are performing in 26 categories Click For Chart. The top-rated characteristics included network reliability, value for the price, network performance, customer service responsiveness, time to get […]

Universal Description, Discovery and Integration registries are expected to provide a path to services over the Web. But Eric Pulier, president of Digital Evolution, believes UDDI is also good for providing services within the enterprise. Digital Evolution is a company that provides a UDDI registry inside a companys firewall for employees and anointed business partners […]

A large chunk of survey respondents say they purchase more than just connectivity from their ISPs, and if the right sets of services were offered, theyd buy even more. The hands-down, most-wanted service? Scanning incoming e-mail for viruses. Of the 2,980 people who answered the question, “What additional services would you like to receive from […]

The technology of banking may need an overhaul. A software failure paralyzed one of the nations largest automated teller machine systems last week, in what may be a symptom of an industrywide problem. The computer crash that struck New York-based Citibank over two days sounded like the kind of glitch that was anticipated with the […]

Wireless local area network phones for use inside corporate networks will debut this week, promising to improve communications in far-flung workplaces such as warehouses, manufacturing plants and hospitals. The phones, which use the 802.11b WLAN frequency, are about the size of standard wireless phones. On display at this weeks NetWorld+Interop tech show in Atlanta, they […]

Most of the available bandwidth on major transport routes throughout the United States will be consumed within three years, according to findings in a new study released Monday by telecom consulting firm TeleChoice. The study, which was done with cooperation from major network carriers, examined 22 routes between the 12 largest cities in the United […]

Owning a cell phone is looking more appealing every day. Following announcements from Qwest Communications International and SBC Communications, Verizon Communications said it will raise the price of public pay phone calls to 50 cents in its territory. The move comes as wireless services continue to erode the pay phone market. Verizon operates 433,000 pay […]

Managed service provider Loudcloud, hoping to slash its $35 million-per-quarter cash-burn rate, late Friday afternoon sacked an undisclosed number of people as part of anticipated reorganization. Executives said the firings were a necessary part of the reorganization of several divisions. The company also shifted some executive responsibilities as it sets out to cut its quarterly […]

Cable & Wireless plans to start pitching voice, data and multimedia convergence in the U.S., and will unveil two new IP services at NetWorld+Interop next week in Atlanta. Cable & Wireless management said IP Local Area Network (LAN) and Convergence Private Branch Exchange (PBX) services – both already available in the U.K. – will help […]

In the aftermath of the Bush administrations decision not to seek a breakup of Microsoft, some are alleging that the Redmond, Wash., software maker has successfully bought its way out of trouble. “Its hardly a surprise that the Bush/Ashcroft Justice Department has flip-flopped and is no longer seeking an effective remedy against Microsoft. Microsoft put […]