As we look back across 2019, organizations saw a tremendous increase in not only the use of cloud for business, but the valuation of the data and applications hosted...
The recent executive order will expand what companies must disclose to the government when a data breach occurs. Like the California Consumer Privacy Act (CCPA), these...
Customer satisfaction is the umbrella metric of any contact center. Our industry thrives on happy customers and top-notch experiences.
Delivering on that overarching goal has...