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Jack King

About

Jack King is the IT Director for Central DuPage Hospital in Winfield, Ill. Central DuPage Hospital is an independent healthcare network with over 800 physicians and a staff of 4,000, and operates the second-busiest surgical center in Illinois.

How to Serve Your Users by Going Retro (with Analysis)

Imagine the typical VOIP troubleshooting situation. It might go something like this: 1:00 PM – User complains of sporadic VOIP quality issues. 1:30 PM – Tier-one helpdesk runs preliminary diagnostics, but can’t pinpoint the issue. 2:00 PM – The trouble ticket is placed into the queue and escalated for further troubleshooting. 3:00 PM – As […]

How to Serve Your Users by Going Retro (with Analysis)
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