Jack King

Jack King is the IT Director for Central DuPage Hospital in Winfield, Ill. Central DuPage Hospital is an independent healthcare network with over 800 physicians and a staff of 4,000, and operates the second-busiest surgical center in Illinois.

How to Serve Your Users by Going Retro (with Analysis)

Imagine the typical VOIP troubleshooting situation. It might go something like this:1:00 PM - User complains of sporadic VOIP quality issues.1:30 PM - Tier-one helpdesk runs preliminary diagnostics, but...

Latest Posts

What Is Natural Language Processing?

Natural language processing (NLP) is a branch of artificial intelligence (AI) that focuses on computers incorporating speech and text in a manner similar to...

What Is Data Virtualization?

The vast amount of data that companies manage comes in many forms, including structured and unstructured. To be effective, enterprises must be able to...

Clean Energy Cohort Joins IBM’s Sustainability Accelerator Program

Environmental threats, ranging from the rise of extreme weather events to global climate change, do not impact all people or groups equally. The populations...

Cynet’s George Tubin on XDR Cybersecurity

I spoke with George Tubin, Director of Product Strategy at Cynet, about why XDR has so many definitions – and why this emerging security...

Automation Anywhere’s Mike Micucci on Automation and AI

I spoke with Mike Micucci, COO at Automation Anywhere, about the “automation economy” and the trends that are driving the AI/automation sector. Among the topics...