The future of digital libraries seemed to ride on a single lawsuit last week, as the New York-based Authors Guild went to war against search king and Internet superpower...
Shopped online at gap.com lately? Well, no worries. Neither has anybody else.While overhauling its online retail presence this month, Gap Inc. completely shut down gap.com for nine days straight—a...
Soon, a whole crop of uninitiated readers will discover "Americas Finest News Source" on the Web. As they scroll past obscene headlines, absurd Presidential speeches, and outrageous opinion polls...
The recent executive order will expand what companies must disclose to the government when a data breach occurs. Like the California Consumer Privacy Act (CCPA), these...
Customer satisfaction is the umbrella metric of any contact center. Our industry thrives on happy customers and top-notch experiences.
Delivering on that overarching goal has...