Jennifer Sutherland

Benchmarking 101 was written by Jennifer Sutherland and James Yaple. Ms. Sutherland's research was done while she worked as a capacity planner for the Wisconsin Department of Health and Family Services. She can be reached at

How to Understand and Use Benchmarking

By Jennifer Sutherland and James YapleIt's 3 a.m. and you just can't go to sleep. Your recommended server configuration is not providing the service levels that you promised. Customers...

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