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Jennifer Sutherland

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Benchmarking 101 was written by Jennifer Sutherland and James Yaple. Ms. Sutherland's research was done while she worked as a capacity planner for the Wisconsin Department of Health and Family Services.

How to Understand and Use Benchmarking

By Jennifer Sutherland and James Yaple It’s 3 a.m. and you just can’t go to sleep. Your recommended server configuration is not providing the service levels that you promised. Customers are complaining about slow response times. Your manager wants to understand why you did not do your “due diligence.” Thank goodness, this example (this time) […]

How to Understand and Use Benchmarking
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