Jennifer Sutherland

Benchmarking 101 was written by Jennifer Sutherland and James Yaple. Ms. Sutherland's research was done while she worked as a capacity planner for the Wisconsin Department of Health and Family Services. She can be reached at

How to Understand and Use Benchmarking

By Jennifer Sutherland and James YapleIt's 3 a.m. and you just can't go to sleep. Your recommended server configuration is not providing the service levels that you promised. Customers...

Latest Posts

AI Policy and Governance: What You Need to Know

AI policies and governance are essential for organizations to ensure the responsible use of AI technology. Learn more about their importance in this guide.

Portal26’s Neil Cohen on the State of Generative AI 2023 Survey

I spoke with Neil Cohen, Head of Go-To-Market Strategy for Portal26, about a new survey that details how businesses are using generative AI. The...

Persistent Systems CTO Pandurang Kamat on Generative AI in the Enterprise

I spoke with Pandurang Kamat, CTO of Persistent Systems, about generative AI’s impact on customer service, navigating AI challenges, and responsible AI. See below for...

20 Best Neural Network Software for 2024

Discover the 20 best neural network software. Learn about the features of each software and find the best one.

AWS Aims to Reinvent Contact Centers with Gen AI

At its re:Invent conference, AWS delivers end-to-end contact center innovation.