Jessica Davis

Nimsoft, a self-described service level management platform provider, is painting itself as the white knight for managed service providers distressed by Dells acquisition of platform provider SilverBack Technologies. The company, based in Redwood City, Calif., is offering to save SilverBack MSPs by offering them the same level of managed services at the same price they […]

SilverBack Technologies partner Do IT Smarter is keeping an eye on what happens with Dells planned purchase of SilverBack, but for now everything is status quo. Thats the word from Do IT Smarter President Lane Smith, who told The Channel Insider today he had heard rumblings of a possible SilverBack sale, but found out about […]

Dell plans to acquire SilverBack Technologies, one of a handful of leading managed service platform companies offering IT monitoring and management services through resellers, the company announced today. The move comes two months after the Round Rock, Texas-based PC maker, which built its business on direct sales of PCs to customers, announced that it would […]

Cisco will again allow individuals within various solution provider organizations to share “roles,” allowing a single person to serve in two roles in the “sales engineer,” “field engineer” tracks or to serve in four roles in the “account manager track.” The change is a roll-back of an unpopular change for a minority of VARs made […]

Tech Data has delivered on its promise to offer an online tool to help VARs take advantage of sales that are as ripe as low-hanging fruit —renewal opportunities for manufacturer-branded service agreements and warranties. The distributor, based in Clearwater, Fla., first announced plans for the free online tool during its partner conference in May. MyOpportunityTracker […]

Billed as a companion product to the customer-centric Microsoft Product Licensing Advisor, the software giant this week has unveiled a partner-centric technology called LicenseWise, designed to help partners make the most of customer licensing deals. The new tool takes the complexity out of a variety of regional licensing configuration tools Microsoft had offered to partners. […]

IT threat detection technology vendor SurfControl has bumped up some of the benefits provided to partners in its channel program and added a handful of marketing tools to help VARs reduce costs. First, the company has upgraded its deal registration, lowering the qualifying deal size from $15,000 to $5,000. In addition, SurfControl has increased the […]

Looking to extend its channel reach, virtualization vendor Virtual Iron has signed a deal with distributor Tech Data Corp. Tech Data will carry the complete line of Virtual Iron server virtualization and management solutions. The companies are offering to VARs free 30-day trials of Virtual Iron to test and evaluate, available at virtualiron.com/free. The non-exclusive […]

D&H Distributing is extending its operation beyond U.S. borders to the north, opening its first international warehouse location in Mississauga, Ontario. The Harrisburg, Pa., company expects the Canadian expansion to yield more than 1,000 new customers for the companys North American base and will establish it as a multinational distributor. D&H caters to small and […]

IP telephone system vendor ShoreTel has introduced a new element to its partner program, providing its VARs with an “ecosystem of technology partners” that can offer more functionality to customers. The solutions include Ingate Systems secure SIP interoperability; DuVoices hospitality messaging and Telrexs call recording. “Best practice IP communications implementation includes tight integration with enterprise […]