Matt Kelly

Advanced ICU Offers a Virtual Eye on Patients

As director of critical care services at Lehigh Valley Hospital in Allentown, Pa., Dr. Steve Matchett knows that he faces a chronic manpower shortage and must marshal his resources...

Betting on Risk Management

Cingular Wireless is based nowhere near Las Vegas or Atlantic City, N.J. Still, Thaddeus Arroyo, Cingulars CIO, spends a fair amount of his time every day making bets. Some of...

Consortium Finds a Happy Ending

Ask Don Linn to describe the state of IT at Consortium Book & Sales Distribution Inc. when he acquired the company in 2001 and he gives a tart three-word...

Mountain West Saves Systems

Whats an application service provider to do when its staff is overworked, its network strained and its ability to deliver promised services endangered? Call an ASP, of course. Susan Hartsock...

Govt. Agencies Brace for Compliance Act

Finance and IT executives at government agencies across the country are about to get their own dose of some very unpleasant private-sector medicine: the Sarbanes-Oxley Act. With the start of...

Latest Posts

5 Shortcomings of Legacy Firewalls for Internal Data Center Security

Day after day, companies of all sizes are victimized by cybercrimes and malicious insider threats. In fact in 2020, Verizon reports that there were...

Why Machine Learning Projects Fail – and How to Make Sure They Don’t

The hype about machine learning (ML) is warranted. Machine learning is not just making things easier for the companies that are taking advantage of...

Coming to Security Mandate Near You: SBOMs

The recent executive order will expand what companies must disclose to the government when a data breach occurs. Like the California Consumer Privacy Act (CCPA), these...

Using Data and Tech to Boost Your Customer Service Center: 5 Tips

Customer satisfaction is the umbrella metric of any contact center. Our industry thrives on happy customers and top-notch experiences. Delivering on that overarching goal has...

Making the Shift to a Hybrid Work Environment

Contrary to what many believed prior to early 2020, we now know the concept of the home office actually works. This is one of...