Matthew Kelly

In his job as IT manager at Credit Protection Association Inc., Jerome Quiroga has two relentless worries these days: hackers and public opinion. Hackers he knows. Dallas-based CPA manages collections for cable companies and other large businesses and, consequently, tracks personal information on millions of consumers. Prying eyes have long nettled Quiroga, and defending against […]

Lottery scratch tickets have always been a source of instant gratification or instant disappointment. At the Indiana State Lottery, Andrew Hendricks experienced the latter. Hendricks arrived at the lottery in 2000 as sales director, with a mission to raise its profile with (and, consequently, sales to) the public. While he envisioned an overall effort of […]

Taylor Vaughn doesnt necessarily want to create new sales and communications channels with business partners and customers. Vaughn just wants to bring his companys existing channels into the 21st century. Vaughn has good reason to do so. As vice president of cash management at First Horizon National Corp., a bank based in Memphis, Tenn., with […]

James Lam preaches a religion sure to scare many corporate executives: that compliance with the Sarbanes-Oxley Act is just the beginning of the reforms corporate America needs to make. Inspired by his tenure as chief risk officer for Fidelity Investments in the 1990s, Lam envisions a paradise of automated risk management—where companies can measure potential […]

Lester Nakamura tries to pride himself on always keeping an open mind. But when he went searching for a long-term solution to the state of Hawaiis bookkeeping needs, Nakamura said he quickly concluded that an open-source system was the only choice. Up to that time—in 2002—the states Department of Commerce & Consumer Affairs had labored […]

Charter Communications Inc., the nations fourth-largest cable company, has long seen video on demand as a key way to get close to its 8.6 million subscribers. Surrounding customers with interactive advertising, letting them purchase video content whenever they want, nudging them to subscribe to premium channels—all are revenue streams made possible by VOD. Charter wanted […]

John Moreno doesnt have the budget to go tilting at IT windmills. As technology director of the Pendergast School District—a high-growth, low-income district on the west side of Phoenix—Moreno knows tight budgets are a way of life. The technology needs of Pendergasts nearly 11,000 students, teachers and administrators may be great, but he just doesnt […]

Brian Limotti, project manager for the state of Washingtons Department of Transportation, found his agency under the gun in 2001. In the 1990s, traffic safety officials in Washington had embarked on an ambitious program to modernize the analysis of accident-report data. They had ended up pretty far off course. The State Patrol (Washingtons name for […]

Brett Curran is a chief compliance officer with a lot on his plate. At Dallas-based insurance provider UICI, its his job to ensure that the companys 3,000 employees know their obligations for financial reporting, record-keeping and dealing with the public. Thats a tall order. As a publicly traded company, UICI must comply with rules issued […]