Michelle Maisto

Salesforce is bringing some needed efficiency to the sales process with the introduction of Lightning Voice, new phone capabilities built directly into its Lightning Sales Cloud. The feature helps streamline the process of logging sales calls. Typically, a sales rep would use his or her desk or mobile phone, call a number, take notes in […]

Samsung introduced the Gear Fit2, an update to its fitness wristband, on June 2. At a glance, the biggest update between Samsung’s 2-year-old Fit and the new Fit2 is the latter’s curved display. While the Fit sat stanchly atop a wrist—a flat tabletop of a display—the Fit2 features a 322-pixels-per-inch, curved super AMOLED that’s bright […]

A coalition of concerned companies and civil rights, human rights and privacy advocates—including Uber, Lyft, Amnesty International and the America Civil Liberties Union—has sent a letter asking the U.S. Department of Justice to extend a deadline by which the public must respond to proposed privacy changes to the FBI’s Next Generation Identification (NGI) system. NGI […]

Nearly all of the nation’s hospitals are now using certified electronic health records (EHRs), according to a survey released at the 2016 annual meeting of the Office of the National Coordinator for Health Information Technology (ONC) in Washington, D.C. The meeting, which runs through June 2, brings together stakeholders from across the public and private […]

Facebook, Twitter, YouTube and Microsoft have made commitments regarding a “Code of Conduct” released by the European Commission and EU member states in an effort to curb online hate speech. “The recent terror attacks have reminded us of the urgent need to address illegal online hate speech,” Vĕra Jourová, EU commissioner for Justice, Consumers and […]

The same day the BBC reported that Apple manufacturing partner Foxconn had replaced 60,000 factory workers with a “robot workforce,” U.S. Joint Economic Committee Chairman Dan Coats, R-Ind., hosted a hearing titled, “The Transformative Impact of Robots and Automation.” The present “robot revolution” is contributing to “pressures arising within our changing labor force,” Coats said […]

Microsoft and Facebook have forged a partnership to lay an undersea cable from Virginia Beach, Va., to Bilbao, Spain, that they say will help them meet customer demand for reliable, high-speed online services. The project, called Marea—”tide,” in Spanish—will also involve Telxius, a subsidiary of Spanish telecom Telefónica, which will operate the cable and rent […]

The government of India apparently doesn’t consider Apple’s products to be “cutting edge” or “state of the art,” which could delay the opening of the company’s retail stores in a country that has one of the fastest-growing smartphone markets and is expected to be the fastest-growing large economy through at least 2018. Legislation in India […]

Security Concerns, Cloud Adoption Top of Mind for Health Care IT Pros A new health care IT study revealed a transition to the cloud; IT as a revenue driver; and the need for compliance and cyber-security to go hand-in-hand. Health Care Moves to the Cloud “Healthcare decision makers are slowly but surely becoming more open […]

Salesforce.com has introduced Service Cloud Lightning Snap-ins, in its latest effort to emphasize “the customer” in customer relationship management. The Snap-ins are software development kits (SDKs) that can be dropped into an app or Website to provide connected, personalized, friction-free service across any device. “Customers are moving between different apps, different devices—we don’t really even […]

Facebook continues to address allegations that its editors showed political bias by keeping right-wing topics out of its Trending Topics section. On May 23, Facebook General Counsel Colin Stretch responded to questions from U.S. Senate Commerce Committee Chairman John Thune and published a blog post about the letter. Stretch reiterated sentiments shared by Facebook CEO […]

The high-tech industry famously faces a shortage of qualified labor. However, according to a “Diversity in High Tech” report from the U.S. Equal Employment Opportunity Commission (EEOC), that shortage would be far less dramatic were U.S. tech firms to hire all qualified candidates, rather than mostly just white men. While there is some truth to […]