Nathan Eddy

Through 2015, 80 percent of social business efforts will not achieve the intended benefits due to inadequate leadership and an overemphasis on technology, even as enterprise social networks become the primary communication channels for noticing, deciding or acting on information relevant to carrying out work, according to a report from IT research firm Gartner. The […]

Verizon’s customer-satisfaction and loyalty ratings have improved sharply, with the company posting a 13-point gain in overall customer satisfaction and a six-point increase in the percentage of customers who would buy another Verizon phone if given the chance, according to the findings of a new survey conducted by customer-feedback specialist Vocalabs. Sprint has seen a […]

Semiconductor solutions specialist Broadcom announced the StrataConnect Series of switch system-on-a-chip (SoC) solutions for small- and midsize-business (SMB) networks. The SoCs combine Layer 2 and Layer 3 (L2/L3) switching, 16 Gigabit Ethernet (GbE) physical layer transceivers (PHYs), 10 GbE and high-performance central processing unit (CPU) onto one piece of silicon. Key features include scalable table […]

A flood of tablet devices like the Apple iPad Mini, Amazon Kindle Fire and numerous others is having an impact on the daily lives of U.S. consumers, with a report from IT research firm ABI indicating that 22 percent of tablet users spend $50 or more per month and 9 percent spend $100 or more—much […]

Smartphones running Apple’s iOS operating system or rival Google’s Android platform represented a stunning 92 percent of the worldwide smartphone shipments in the fourth quarter of 2012, according to the latest research from IT research firm Strategy Analytics’ Wireless Smartphone Strategies service. Apple’s worldwide smartphone shipments in last year’s fourth quarter reached 47.8 million units, […]

Although a large majority of businesses are planning to increase the number of cloud applications used in their organizations, 71 percent admit they are using cloud apps that have not been sanctioned by their IT departments, according to a survey of 200 IT and business professionals on the adoption, use and security of cloud applications […]

Revised mobile strategies, such as bring your own device (BYOD) and mobile applications availability, will expand IT service sourcing requirements as users demand new services, according to a report on the opportunities and risks presented by the convergence of social, information, mobile and cloud by IT research firm Gartner. Sourcing managers should consider these factors […]

Strong holiday smartphone sales raised shipments of the Apple iPhone, Android-powered devices and other handsets to levels nearly equal to those of feature phones, as the worldwide mobile phone market grew 1.9 percent year over year in the fourth quarter of 2012 (4Q12), according to IT research firm IDC’s latest Worldwide Quarterly Mobile Phone Tracker. […]

Martian Rock Target This image from the Mars Hand Lens Imager (MAHLI) on Curiosity shows details of rock texture and color in an area where the rover’s Dust Removal Tool (DRT) brushed away dust that was on the rock. Dust Removal Here we see a patch of rock cleaned by the first use of the […]

As small and midsize businesses become more savvy in their use of marketing, analytics and forecasting, customer relationship management (CRM) platforms are finding a home among small businesses, according to a survey of more than 300 organizations conducted by CRM data integration specialist Scribe Software. Most small businesses (79 percent) report they intend to stick […]

Facebook The social networking giant has consistently ranked tops in terms of mobile app engagement: Its app currently accounts for 23 percent of time spent on apps. Google Maps Apple’s decision to replace Google Maps with Apple Maps on iOS 6 caused a decline in Google Maps usage in October, but that usage has been […]

Businesses need to embrace bring your own device (BYOD) or risk being left behind: That’s the indication based on the results of a a survey of nearly 1,500 IT decision makers across the United States, United Kingdom, France, Germany, Spain, Italy, Australia, Singapore, India, and the Beijing region by Dell Quest Software. The findings indicated […]