Nathan Eddy

More than half of small business owners (59 percent) don’t realize a positive return on their investment in social media, according to a survey of 540 small business owners conducted by Manta. Facebook is the top choice for small business owners. Fifth-three percent of respondents ranked the social media giant as returning the most value […]

Several midsize U.S. cities are now attractive alternatives to India and other offshore locations for companies considering consolidating IT, finance and other business services operations for shared service or global business services (GBS) centers, according to a report from The Hackett Group. While labor and operating costs in the United States are high compared with […]

There is a significant disconnect between what today’s mobile, always-connected customers have come to expect from customer service and what contact centers are delivering, according to a report from remote connectivity provider LogMeIn and research firm Ovum. Six in 10 customers said they use the Web to look for information always or most of the […]

Without the availability of reliable, affordable managed cloud backup solutions accompanied by first-rate technical support, channel businesses would be at a major competitive disadvantage, according to a survey from cloud backup specialist CloudBerry Lab of 434 IT solution resellers and managed service providers (MSPs). Respondents were asked about their requirements regarding these solutions, as well […]

Axero released Communifire 5.0, its social networking platform for the enterprise. The latest version, which includes a comprehensive series of updates designed to improve the user experience and enhance the way teams work together, integrates social networking software, collaboration tools, and knowledge sharing in a secure online environment, the company said. The platform provides one […]

Most organizations overwhelmingly value threat intelligence sharing, but are having difficulty dealing with the sheer volume of data that needs to be analyzed, according to Enterprise Strategy Group’s (ESG) Threat Intelligence Survey of 304 IT professionals. The study found that 94 percent of respondents overwhelmingly believe it is highly or somewhat valuable to share threat […]

Good news for stressed out IT professionals—a TEKsystems survey of more than 1,000 IT workers indicates a vast positive change in the stability of IT staffing environments as compared to a year ago. Eleven percent of entry- to mid-level IT professionals and 13 percent of senior IT professionals consider the work they are currently doing […]

An overwhelming majority (86 percent) of executives believe the New York tech scene is booming, according to a survey of 318 executives throughout the United States. The study, which was commissioned by 1010data and fielded by Instantly, found 44 percent believe that is because more venture capitalists and other investors are supporting New York-based technology […]

All categories of apps are growing, but apps developed in-house are growing the fastest, exhibiting double-digit growth compared to last year, according to a 2015 survey of more than 300 IT and mobility professionals conducted by Apperian and CITO Research. Sixty percent of those surveyed use homegrown apps, while 35 percent have custom apps created […]

One Medical Group enhanced its digital health app so that members can now use the mobile app to obtain expert evaluation and treatment for common dermatological issues, without an appointment. In addition, members can use the app to receive treatment for ailments such as seasonal allergies and urinary tract infections (UTIs), plus schedule same-day appointments, […]

Axcient announced Direct to Cloud, which expands Axcient’s offering to laptops and desktops, and enables organizations to replicate physical and virtual servers to the cloud without the need for a local appliance. Direct to Cloud enables customers to take full system snapshots of their laptops, workstations and servers, and store them in the cloud. The […]

While IT departments initially reach out to IT service providers to help tackle an immediate, business-critical need, many service providers right away try to offer a wider, more consultative service in response, giving this greater priority than addressing the more pressing requirement, new research shows. There is a substantial disconnect between IT service providers and […]