Paula Musich

While most midsize organizations have implemented some kind of help desk technology to speed problem resolution, only a third of help desk managers surveyed earlier this year were completely satisfied with what they had deployed. The survey, whose results will be released Sept. 10 by sponsor SupportSoft, found that while those polled had largely deployed […]

Management appliance vendor Kace will straddle the physical and virtual worlds beginning in mid-September, when it will add the ability for its devices to administer both physical and virtual computers from a common user interface. The Mountain View, Calif., company, which serves primarily midsize enterprises with its Kbox desktop and server administration appliances, has created […]

True to its name, Expand Networks on August 27 expanded its line of WAN optimization controllers with four new hardware models aimed at small branch offices and regional offices. One week after the release of the latest version of Expands Compass 6.1 software, which featured enhancements to its Wide Area File Services function and TCP […]

Startup Pano Logic on August 27 added a new wrinkle to desktop virtualization when it launched a new technology that exploits server virtualization to run multiple instances of Windows on servers. Pano Logic, with its small desktop device and server-based software, bridges the gap between thin client technology and application virtualization for desktop software, making […]

So youve done your planning and predeployment testing, and now youve rolled out your new VOIP system into production. Now, how are you going to manage it? While market forces push up adoption rates and enterprises scale their voice-over-IP deployments, more and more IT managers will be faced with that question. The answer may very […]

IBMs announced acquisition of WebDialogs, a relatively small company in an increasingly important niche, shone a light on the nascent but evolving market for Web conferencing services. IBMs August 22 buyout of the privately held company, for an undisclosed amount, is the latest in a string of acquisitions or other moves in the space by […]

SAN FRANCISCO—While Microsoft and IBM dominated the news coming out of VoiceCon, a gaggle of smaller vendors introduced new VOIP offerings. Noticeably missing from VoiceCon was Microsoft alliance partner Nortel Networks. At last years event here, both Nortel and Microsoft touted their partnership to deliver VOIP (Voice over IP) functionality in software that would run […]

SAN FRANCISCO — IBM attempted to upstage Microsoft at the VoiceCon 2007 conference here with the news of its acquisition of WebDialogs, a Web conferencing services provider. In his keynote address on Wednesday, IBM Lotus General Manager Mike Rhodin disclosed the acquisition of the privately held Massachusetts company. The acquisition, for which IBM would not […]

SAN FRANCISCO—IBM announced on Aug. 22 at VoiceCon San Francisco that it has agreed to acquire Web conferencing service provider WebDialogs. Although IBM already provides an on-premises offering, WebDialogs represents IBMs first foray into the on-demand Web conferencing services to “extend IBMs reach,” said Mike Rhodin, general manager of IBMs Lotus organization. “We chose them […]

San Francisco, Calif.—Microsoft, here at VoiceCon, acknowledged the need to provide more fine-tuned monitoring of call quality on VOIP (voice over IP) calls when it launched its new Microsoft Office Communications Server 2007 Quality of Experience Monitoring Server. In his keynote address at VoiceCon, Gurdeep Singh Pall, Microsofts corporate vice president of the Unified Communications […]

Polycom on August 20 will be the latest vendor to tout a partnership with IBM involving integration with Lotus Notes and Sametime for unified communications. At VoiceCon in San Francisco, Polycom will introduce the Polycom Unified Collaboration for Lotus Sametime and Lotus Notes offering, which allows Sametime and Notes users to initiate point-to-point and multi-point […]

At VoiceCon on August 20 NetQOS will step up to the plate to deliver visibility into the performance of VOIP (voice over IP) systems for network operators when it launches its new NetQOS VOIP Monitor appliance. The performance monitoring company, best known for its ability to track the performance of applications across wide area networks, […]