Shelley Solheim

Pitney Bowes Inc.s nearly 2,000 field service technicians often found that they lacked critical customer service information at the times when they needed it most—while servicing their customers. Toward that end, the document management provider spent more than $20 million on a system that lets its mobile work force access and manage data. The solution […]

For frequent international business travelers, Sprint this week announced it will offer a handset from Samsung Electronics Co. that works on both its CDMA networks in the United States and on GSM networks in other countries. The Sprint PCS International IP-A790 phone, when used with a Subscriber Identity Module (SIM) card, lets users make calls […]

Handset manufacturers and mobile and mobile operating system makers are pushing to get phones to market faster and address enterprise needs. At the 3GSM World Congress in Cannes, France, handset maker Nokia Corp., of Espoo, Finland, last week showcased the latest version of its Series 60 smart-phone platform, with new features targeted for the enterprise. […]

eCopy Inc. is seeking to help businesses use their copiers as vehicles to get paper documents into enterprise applications. The Nashua, N.H., companys software is already embedded in Canon U.S.A.s ImageRunner multifunction peripherals, but eCopy is now extending its architecture to work on any digital copier or scanner. eCopys Open Platform lets applications access paper […]

Research In Motion has teamed with 3Com and Nortel Networks to develop WLAN mobility solutions for the enterprise, announced officials last week. RIM will combine its BlackBerry wireless product designed for WLAN networks with 3Coms IP PBX and WLAN switch to provide the corporate user with a SIP-based BlackBerry tied to its existing PBX system. […]

Last month it appeared as if Hewlett-Packard Co. had officially tabled the prospect of spinning off its lucrative printing business with its move to combine its printing and PC units into one group, now called the Imaging and Personal Systems Group, or IPSG. But with Carly Fiorinas departure this week, the future of the printing […]

Dell rolled out several new notebooks, mobile workstations and services for business users on Tuesday. Dell Inc.s new Latitude notebooks and Precision mobile workstations are built on Intel Corp.s Sonoma architecture, which is the latest version of Intels Centrino chip set, featuring a 533MHz front-side bus as well as a PCI Express bus architecture. Unlike […]

Like many enterprise IT buyers, Martin Howard wants to give his road warriors the edge. For Howard, CIO of health care provider Patient Care Inc., in Newton, Mass., mobile wireless access needs to go beyond e-mail and PIM (personal information manager) data. He wants to extend his companys Salesforce.com Inc. CRM (customer relationship management) application […]

Internet service provider EarthLink Inc. has teamed up with Koreas largest wireless operator, SK Telecom, in a $440 million joint venture to offer new wireless voice and data services and handsets in the United States, officials said Wednesday. The new joint MVNO (mobile virtual network operator), to be called SK-EarthLink, will use the 3G CDMA […]

For retail workers with diverse needs for handheld devices, Intermec Technologies last week launched the CN30, a “build-your-own” rugged handheld computer that allows users to add custom modules. Users can choose to add a 14-key module for basic graphical navigation or a 56-key alphanumeric module for applications that require extensive data keying. For scanning, users […]

Hewlett-Packard Co.s merger of its PC business with its printing group has kicked off industrywide speculation on what it means for the company and its customers. In an interview with eWEEK Senior Editor Jeffrey Burt and Staff Writer Shelley Solheim, Cathy Lyons, senior vice president of the Palo Alto, Calif., companys Business Imaging and Printing […]

Mobile device maker Kyocera Wireless announced last week that it is laying off 600 employees. Most of the job cuts, about 450, will come from Kyoceras manufacturing ranks, and the cost-cutting measure will allow the company to move manufacturing of its second-generation cell phones to a plant in Tijuana, Mexico, owned by Kyoceras sister company […]