Zeus Kerravala

Avaya partners with Dubai Electricity and Water Authority to showcase how the metaverse can be used to improve customer service

Old school developer lead initiatives are tried and true but won’t lead to digital success

At Zoomtopia, Zoom broadens its platform to include document based collaboration

The 2023 MQ for CCaaS shows the vendor landscape is changing and should continue to with the rise of AI.

Cisco takes a multifaceted approach to helping IT pros learn skills relevant to an increasingly digital world

Over the past decade, the role of the network has changed: What was once viewed as a non-differentiated tactical resource that got very little attention from business leaders is now considered a strategic asset. An interesting data point from ZK Research is that 68% of business leaders consider the network important to business transformation. This […]

Every week, I have many calls and meetings—Zoom, Cisco Webex, Google Meet, Skype (believe it or not), and the dreaded Microsoft Teams. Whenever I get an invite for a Teams call, I wonder what will happen when I click the link. Teams can be unpredictable. Say what you will about the other players, but they […]

At the recent VMware Explore conference, a key focus was the emerging edge computing industry. VMware, best known as a data center company, has built a strong edge portfolio, enabling companies to run workloads in bandwidth- or processor-constrained environments. VMware’s announcement is well-timed, as the edge is where the action is. It’s so vital to […]

Despite all the hype, ChatGPT can be a valuable tool for certain things. But it lacks the business-grade functionality to power mission-critical applications. Aware of the limits of ChatGPT, some companies are harnessing the power of generative AI to help transform business operations. Dialpad announced it has launched DialpadGPT, which it describes as “a domain-specific […]

At this year’s SIGGRAPH 2023 conference in Los Angeles, NVIDIA made a series of announcements that highlight the company’s innovations, particularly in the field of generative artificial intelligence (AI) and graphics. Five years ago, NVIDIA introduced RTX, enabling real-time ray tracing with graphics processing units (GPUs) through AI. Not long after, it launched GauGAN, an […]

RingCentral has broadened its collaboration platform through the acquisition of select assets from Hopin, an online audience engagement technology provider. This acquisition includes Hopin’s flagship Events platform and Session product, signaling a strategic move by RingCentral to bring customers more dynamic, interactive video solutions through virtual events. For more information, also see: Digital Transformation Guide Hopin […]

On July 26, a packed Javits Center gathered to hear keynotes and sessions billed as “The cloud event for everyone.” I attended the AWS Summit and I’ll share my key takeaways – all focused on AI in some form. Swami Sivasubramanian, VP of Database, Analytics, and Machine Learning at AWS, delivered the keynote. I think […]