15 Tips for Building an Agile Infrastructure for Delivering SaaS
2Don’t Compromise on User Experience
Customer retention is as important as new customer acquisition. Because SaaS users aren’t invested in infrastructure and perpetual license outlays, their “switching cost” is low. As a result, SaaS vendors must provide consistently high customer experience in every area, including great uptime, superior application performance and general account management.
3Plan on Growing
4Consider Real-Time Analytics
SaaS solutions today are doing far more than just transactions—they need to include real-time analytics. The era when online analytic processing (OLAP) was a batch function performed by specialists with niche data warehouse tools is now giving way to SaaS solutions that embed personalization, intelligence and other analytics as part of the user experience.
5Prioritize Total Cost of Ownership Over the Life of Your Strategy
Customers demand simplicity, transparency and predictability. Vendors, therefore, must design an infrastructure based on the same simplicity. Establishing relationships with technology vendors and system integrators that have a shared appreciation of simplicity will foster a technology culture that mirrors the same values and result in a more agile, capable offering to customers.