Cloud-based contact center services provider Five9 announced on May 29 that it has raised $34.5 million in private venture funding, led by SAP Ventures. Contact centers are another name for call centers.
Of the total funding, $22 million is Series D equity and $12.5 million is a bank revolver debt facility.
With 1,800 clients and more than 450 employees worldwide, Five9 provides a cloud service that helps transition contact centers of various sizes from on-premises systems to the cloud.
SAP Ventures was joined in the Series D round by existing investors Adam Street Partners, Hummer Winblad Venture Partners and Partech International. City National Bank provided the bank revolver debt.
San Ramon, Calif.-based Five9 facilitates more than 3 billion customer interactions in the cloud annually, said Mike Burkland, the company’s president and CEO.
SAP Ventures is affiliated with SAP AG, one of the world’s largest enterprise software companies.
Five9 has been a cloud service pioneer of sorts, having used a cloud delivery model since 2001 to help contact centers of every size transition from premises-based platforms to the cloud.