Google Criticized for Shutting Down Cloud Account Without Warning

Google to Implement Measures to Avoid Sudden Cloud Service Cutoffs

Daily Video 709
Written By
eWEEK Staff
eWEEK Staff
Jul 9, 2018
2 minute read
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Today’s topics include Google cutting off a cloud platform customer without warning, and Dell going public after five years as a private company. 

On July 2, Google engineering support regional lead Brian Bender apologized for suspending services on a large customer account and outlined several measures Google plans on taking to ensure the same thing doesn’t happen again. 

The apology stems from a Medium blog post on June 29 in which a cloud administrator for an unidentified company slammed Google for turning off a critical service in a “no-warnings-given, abrupt way.” 


The company has a project running on Google Cloud for monitoring hundreds of wind turbines and dozens of solar plants scattered over eight countries. According to the administrator, Google suspended services because of “potential suspicious activity” but provided no phone number to call and the customer chat service was turned off. 

Bender said Google will soon implement additional measures for evaluating suspect accounts and provide customers with more notice and opportunities to redress situations. 

Five years after Michael Dell took his company private in a $24 billion buyout, Dell Technologies is preparing to go public again in a $21.7 billion deal announced July 2. In the deal, DVMT—a tracking stock that tracks the performance of VMware—will be exchanged for a new class of common shares, Dell Technologies Class C stock. 

This transaction enables Dell to go public without going through a more common IPO. Michael Dell reportedly stated that the company has become stronger since going private in 2013 and buying storage giant EMC for $67 billion two years later. 

According to Dell, “over the past four and a half years, we’ve transformed to become a leader in our industry and we are experiencing strong growth as a result.” 

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