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Novitex Enterprise Solutions, which was known for a generation as Pitney Bowes Management Services before spinning off about a year ago, on Nov. 11 launched a new cloud-based managed print services package.
Novitex uses a vendor-agnostic, data-driven approach to handling an enterprise’s on-premises and mobile print services and does it by enabling employees to print documents from virtually any device to any nearby printer on the fly, if necessary.
The cloud print service joins a growing market of competitors that includes Google Print, Cortado, Lantronix, HP CloudPrint, ThinPrint, Microsoft OneDrive, Cisco-Xerox and several others.
The new service provides users with transparency into all of the costs associated with fleet management—including ink, which is one of the highest MPS line items. Fifty-five percent of a Fortune 500 company’s total printing costs are spent on ink, the company said.
“Most Fortune 500 companies aren’t managing their own printing suites anymore; they’ve brought in outside service providers to do it for them,” Irina Novoselsky, head of business development at Novitex, told eWEEK. “However, it was still done in that old-fashioned, very siloed [on-premises] way. We bring our own approach with our service in the cloud.”
Novitex, which uses IBM’s SoftLayer cloud platform, offers data transparency with reporting dashboards and service management, automation, and improved productivity with optimal workflows and standardization, Novoselsky said.
Novitex uses a patent-pending Intelligent Output Blueprint to help reduce an organization’s total cost of ownership, Novoselsky said. This five step—define, measure, transition, execute and improve—process includes an in-depth analysis and plan developed through more than 25 years of experience to help users maximize device utilizations.
A key component of Novitex’s cloud-based MPS offering is its Service Automation System. The IDLC Service Automation System is a single ITIL management system—accessible from any browser—which enables Novitex to quickly respond to user-generated service and incident requests and provide proactive fleet management through real-time device monitoring.
Novitex also provides a self-help portal for users to create service requests or trouble tickets. The tickets are entered into a central queue enabling Novitex to address the tickets in a timelier manner. Users also have the ability to speak with a Novitex service expert through the portal, which also provides access to articles and FAQ’s for self-enablement.
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