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    ServiceNow’s Dave Wright on the Future of IT Operations Management

    A ServiceNow executive discusses the future of enterprise IT, the pain points he’s hearing from enterprise clients, and details of ServiceNow updates.

    Written by

    James Maguire
    Published September 27, 2022
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      I spoke with Dave Wright, Chief Innovation Officer at ServiceNow, about the future of enterprise IT, the pain points he’s hearing from his enterprise clients, and details of ServiceNow updates.

      • As you talk to enterprise clients, what do you hear as the biggest pain points these days? Supply chain, cyber threats?
      • Let’s get an overview of the Now Platform – what does it accomplish?
      • So what about the new version of the Now Platform? What new tools does it offer?
      • What’s the future of IT Operations management? What are some developing trends for businesses to watch for?

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      James Maguire
      James Maguire
      James Maguire is eWeek's Senior Editor and has been reporting on emerging technology for more than 15 years. He has won two ASBPE Awards of Excellence for in-depth feature articles about cloud computing and artificial intelligence. He has covered the gamut of enterprise and consumer technology, and regularly communicates with leading IT newsmakers, vendors and analysts.

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