Close
  • Latest News
  • Cybersecurity
  • Big Data and Analytics
  • Cloud
  • Mobile
  • Networking
  • Storage
  • Applications
  • IT Management
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Menu
eWEEK.com
Search
eWEEK.com
  • Latest News
  • Cybersecurity
  • Big Data and Analytics
  • Cloud
  • Mobile
  • Networking
  • Storage
  • Applications
  • IT Management
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Home Applications
    • Applications
    • Big Data and Analytics
    • Cloud
    • Development
    • Innovation
    • IT Management

    Atlassian Launches Jira Ops for Incident-Response Management

    By
    CHRIS PREIMESBERGER
    -
    September 5, 2018
    Share
    Facebook
    Twitter
    Linkedin
      Atlassian_logo

      Atlassian, the company that has revitalized the internal enterprise call center business with its Jira system, on Sept. 5 launched a new version of the already successful cloud software that aims to help software and IT teams take better control of their incident processes.

      The company describes Jira Ops as a hub for modern incident management, because many response teams need a central control to find the right tools and practices to solve new-gen issues. Without something like this, many teams simply “wing it” to patch together disparate tooling and processes that could lead to other problems later on.

      For tech teams running 24/7 services, incident response is a critical challenge and a requirement for delivering satisfactory customer experiences. When services stop working, teams need to react immediately and fix things, or else risk losing hard-earned customers and revenue.

      One-Stop Shop for Incident-Response Control

      Jira Ops provides a single place to respond to incidents, connect point solutions and execute a consistent process for every incident. This helps teams resolve issues faster and decrease the chance of recurring problems.

      Jira Ops, built on the market-leading Jira platform, offers:

      • faster resolution by automating and streamlining key response activities;
      • better visibility into ongoing incidents, helping colleagues and stakeholders get up to speed; and
      • integrations uniting alerting, chat, and status page updates into a central place.

      Some other pertinent data points:

      • Customers of Atlassian Statuspage posted nearly 175,000 incidents in 2017;
      • 82 percent of IT pros said downtime has a “significant impact on revenue,” according to a survey from xMatters; and
      • 76 percent of those surveyed report frequently missing target resolution times.

      More details on what Jira Ops does, according to Atlassian:

      Speeds up response with automation and integrations: Jira Ops includes an incident management tool to fit Atlassian’s own incident process and the way the company sees incidents being run at many of the best tech companies today.

      Pages the right people with alerting tools: Alerting tools page the right responders at a moment’s notice. To streamline on-call alerting, Jira Ops includes built-in integrations with OpsGenie, PagerDuty and xMatters. First-responders can raise a Jira Ops incident directly from an alert, or team members can create a Jira Ops ticket manually if they suspect an incident is under way. From there, they can alert more responders directly from Jira Ops.

      Spins up a war room in Slack: Chat tools are where most of the action happens during incident response. Teams need to quickly open this line of communication to start discussing what’s happening and make a plan of attack. When a new incident is opened in Jira Ops, an associated channel is opened in Slack. The link to the channel is pinned on the ticket so anyone can easily find where the conversation is happening.

      Sends Statuspage updates right from the ticket: Statuspage keeps end users informed during downtime and holds off the flood of support tickets. Jira Ops users can send Statuspage updates directly from the incident ticket.

      How Atlassian Does Its Own Incident Management

      Effective incident management requires more than just the right tools; it takes a process. Atlassian said it has spent more than a decade honing its own incident management process as it has scaled to a global company running dozens of products built on thousands of services for millions of customers.

      In the spirit of open IT, the company has published its own internal documentation on how it does incident management. These are the real documents and processes its uses during incidents. This is also the content it uses to train team members to manage major incidents.

      Jira Ops is free and available for early access beta users right now through an early access program. Atlassian said its aim is to launch a paid v1.0 edition in early 2019.

      Atlassian Acquires OpsGenie to Add to Its IP

      In other news from Atlassian, the company announced Sept. 5 that it has acquired OpsGenie for $295 million.

      OpsGenie is a modern incident management platform for operating always-on services, empowering Dev and Ops teams to plan for service disruptions and stay in control during incidents.

      OpsGenie has completed more than 200 deep integrations, and its highly flexible rules engine centralizes alerts, notifies the right people reliably and enables them to collaborate and take rapid action. Throughout the entire incident lifecycle, OpsGenie tracks all activity and provides actionable insights to improve productivity and drive continuous operational efficiencies.

      MOST POPULAR ARTICLES

      Android

      Samsung Galaxy XCover Pro: Durability for Tough...

      CHRIS PREIMESBERGER - December 5, 2020 0
      Have you ever dropped your phone, winced and felt the pain as it hit the sidewalk? Either the screen splintered like a windshield being...
      Read more
      Cloud

      Why Data Security Will Face Even Harsher...

      CHRIS PREIMESBERGER - December 1, 2020 0
      Who would know more about details of the hacking process than an actual former career hacker? And who wants to understand all they can...
      Read more
      Cybersecurity

      How Veritas Is Shining a Light Into...

      EWEEK EDITORS - September 25, 2020 0
      Protecting data has always been one of the most important tasks in all of IT, yet as more companies become data companies at the...
      Read more
      Big Data and Analytics

      How NVIDIA A100 Station Brings Data Center...

      ZEUS KERRAVALA - November 18, 2020 0
      There’s little debate that graphics processor unit manufacturer NVIDIA is the de facto standard when it comes to providing silicon to power machine learning...
      Read more
      Apple

      Why iPhone 12 Pro Makes Sense for...

      WAYNE RASH - November 26, 2020 0
      If you’ve been watching the Apple commercials for the past three weeks, you already know what the company thinks will happen if you buy...
      Read more
      eWeek


      Contact Us | About | Sitemap

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Property of TechnologyAdvice.
      Terms of Service | Privacy Notice | Advertise | California - Do Not Sell My Info

      © 2020 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.

      ×