BMC Software, a generational survivor of IT competition wars, is rejuvenating itself, thanks at least partially to a new product suite designed to help other companies update and transform their software management systems.
The Houston-based company on Aug. 18 introduced Digital Enterprise Management, which aims to provide simplified IT orchestration so enterprises can focus on line-of-business innovation in real time while keeping their enterprise secure and existing legacy systems operational.
“IT has become more and more complex, as opposed to less and less complex. Navigating the complexities of delivering all these new services and mobile apps at incredible scale has created a level of complexity that calls for a new way of managing complexity in the infrastructure,” BMC Executive Vice-President Paul Appleby told eWEEK. “DEM is our solution to this.”
What’s inside the DEM Suite
Key components and functions of BMC’s Digital Enterprise Management suite include:
* Digital Service Management, which is based on a people-centric view of how IT increases employee productivity and drives innovation using digital services.
* Digital Enterprise Automation, which enables businesses to accelerate the delivery of digital services while improving quality and control. BMC’s policy-driven platform helps orchestrate and automate the full digital infrastructure stack.
* Digital Service Assurance, which goes way beyond mere system monitoring by integrating data from multiple external sources, including social network human sentiment, to allow businesses to take action in real time based on customer, partner and employee feedback.
* Digital Infrastructure Optimization, which enables businesses to benefit from a stronger return on investment and an easier to manage, lower risk platform.
BMC Listened to Customers
BMC listened to some of its 20,000 customers globally in order to make the correct transition into a 21st Century IT supplier of software and services. It did this through actual research; BMC on Aug. 18 also released results of an August 2015 survey of 100 Fortune 1000 IT managers, which primarily asked how they are managing the transition to digital services and the consumerization of IT.
Survey results, to the surprise of few, confirmed digital transformation is a top priority for increasing productivity, improving customer satisfaction and lowering costs. The results also indicate these same companies are desperately struggling to secure the resources they need — not only to maintain current systems but also to develop new digital services as requirements change.
“The transformation to digital services is a top priority for every CEO and public sector leader I meet,” CEO Bob Beauchamp said. “They are striving to deliver a better customer, partner, and employee experience and generate competitive advantage. If this transformation isn’t effectively managed, companies run the risk of security breaches, operational shutdowns, wasted investments, and significant delays in changing the way they do business in the digital economy.”
BMC, which is reinventing itself in a market that includes other legacy players such as IBM, Oracle, Cisco Systems, Hewlett-Packard and CA, is still in the process of adjusting to being a private company. Its board of directors agreed to a buyout by Bain Capital and Golden Gate Capital for $6.9 billion in May 2013.