Close
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Logo
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Home Applications
    • Applications

    Compaq Delivers Remote Monitoring Service

    By
    Paula Musich
    -
    March 11, 2002
    Share
    Facebook
    Twitter
    Linkedin

      Compaq Computer Corp. on Monday will put its stamp of approval on the management service provider business model when it launches its new Remote Monitoring and Performance Reporting service.

      Compaq Global Services is extending its Business Critical Services portfolio of remedial and consulting services to include monitoring of client servers, networks and applications over Internet connections. The service will also provide a secure portal that clients and Compaq consultants can access to view real-time performance trend reports.

      CGS is working with pure-play MSP InteQ Corp., of Bedford, Mass., to deliver the remote monitoring service in an OEM-type arrangement. Compaqs decision to work with InteQ could spark interest from other computer services companies in looking at such arrangements, signaling the potential for staying power among MSPs still in business as the shakeout continues, believes Eric Goodness, senior analyst at Gartner/Dataquest in Lowell, Mass.

      “This will ensure the long-term viability of the MSP pure play. It does it by providing them with the revenue flow for long-term viability, gives them a partner that provides credibility in the market and proves you can do high-level partnering with OEMs to effect these solutions,” he said.

      CGS is integrating InteQs remote monitoring and reporting services into its existing services delivery infrastructure. CGS will market the services primarily to Compaq customers in North America. The services will support heterogeneous computer operations, but only if some Compaq hardware is present, according to Jerry Coffey, director of Business Critical Services in Stow, Mass.

      “We think many enterprise-class customers will feel good about entrusting these services to a Compaq. It will make the story that much stronger,” Coffey said.

      CGS will offer three service options for the Remote Monitoring and Performance Reporting services. A basic service will include monitoring of servers and networks. The basic service will monitor availability of devices and enable the dispatch of actionable events to Compaq, which will respond to the events. It includes a Web portal for both customers and Compaq support personnel that provides customer contact information, equipment covered and the basic status of whats being monitored. Through the portal, customers can adjust basic performance thresholds, change contact information and make other changes.

      It is priced starting at $88 a month per network device monitored and $94 a month per server monitored. Servers include Windows NT, Windows 2000 and Linux.

      The enhanced service builds on the basic service by adding database monitoring for Microsoft SQL Server, Oracle, Informix and Sybase; applications monitoring for SAP R3, Oracle applications, Microsofts Exchange Server and Commerce Server; and Web server monitoring for Apache, Sun Microsystemsn Inc.s iPlanet and others.

      “We can potentially detect problems about to happen at the application and database layer and flag those for the customer. The metrics you monitor can be changed on the fly, and you can take corrective actions,” said Coffey of the enhanced service, whose price ranges from $550 to $800 per server per month.

      A third infrastructure analysis service provides customizable reporting of historical events, problem analysis and capacity planning data. “It lets IT professionals on-site or our consultants look over a certain period of time to see trends and use the reporting to adjust the IT strategy going forward,” said Coffey. Reports are automatically generated, but clients can query specific areas or objects for which they want to see performance information. That service is priced between $100 to $200 per month per object.

      Paula Musich

      MOST POPULAR ARTICLES

      Cybersecurity

      Visa’s Michael Jabbara on Cybersecurity and Digital...

      James Maguire - May 17, 2022 0
      I spoke with Michael Jabbara, VP and Global Head of Fraud Services at Visa, about the cybersecurity technology used to ensure the safe transfer...
      Read more
      Cloud

      Yotascale CEO Asim Razzaq on Controlling Multicloud...

      James Maguire - May 5, 2022 0
      Asim Razzaq, CEO of Yotascale, provides guidance on understanding—and containing—the complex cost structure of multicloud computing. Among the topics we covered:  As you survey the...
      Read more
      Big Data and Analytics

      GoodData CEO Roman Stanek on Business Intelligence...

      James Maguire - May 4, 2022 0
      I spoke with Roman Stanek, CEO of GoodData, about business intelligence, data as a service, and the frustration that many executives have with data...
      Read more
      IT Management

      Intuit’s Nhung Ho on AI for the...

      James Maguire - May 13, 2022 0
      I spoke with Nhung Ho, Vice President of AI at Intuit, about adoption of AI in the small and medium-sized business market, and how...
      Read more
      Applications

      Cisco’s Thimaya Subaiya on Customer Experience in...

      James Maguire - May 10, 2022 0
      I spoke with Thimaya Subaiya, SVP and GM of Global Customer Experience at Cisco, about the factors that create good customer experience – and...
      Read more
      Logo

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2021 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.

      ×