eWEEK Labs Walk-Through: Fonality PBXtra Professional

Although PBXtra Professional includes many configuration and menu options, true ACD (Automatic Call Distribution) functionality requires a simple license upgrade to the Call Center edition.

We could configure thresholds for several criteria, allowing PBXtra to automatically notify us when resources were over-taxed.

PBXtra provides real-time insight into the status of each analog trunk.

We could monitor network activity, trunks in use and CPU and memory usage in real time.

We could view the same information during the course of a specified interval.

Fonality resells and rebrands CounterPaths eyeBeam telephony soft phone.

With the optional HUD client/server component, administrators can assign rights via policy and have real-time, at-a-glance insight into every telephony user in the enterprise (or a certain group of users).

We could check voice mail via the user Web interface, which uses the same hosted management pages as the administrator interface.

The client Web interface also shows line usage and company directory.

Fonality resells the Polycom SoundPoint IP 501 for $249.

Fonality also sells the Aastra 9133I for $169.

Although we received our server on a desktop, Fonality also offers the system in an HP tower chassis or a pair of rack-mount form factors, each with different processing capabilities and redundancy features.