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Exodus Communications is growing and traces that performance to the breadth and depth of its services.
“The breadth of managed service offerings, which we get through our own technology that weve developed in-house, is not matched by competitors,” says Bruce Talley, vice president of services marketing. Exodus, led by CEO Ellen M. Hancock, reports the strongest growth in the managed service area, but also is experiencing high demand for security and professional services.
Its acquisition strategy has worked well, too. Exodus bought Global Center in January and has since been working to integrate the Web hoster; the rollup is expected to be complete by the end of the second quarter. The company now serves about 4,500 customers housed within 5.1 million square feet in 42 Internet data centers worldwide.
Recently, the company has focused on reducing the cost of managed Web hosting services by offering a basic service bundle that includes configured hardware, software and services.
As part of its new offering, the company developed production-on-demand technology that uses remote monitoring and management, remote power control and operations and software distribution capabilities to allow for automated system repair. “The whole gist of our effort is to reduce the cost for us to deliver a service, and pass those cost reductions on to our customers,” Talley says.
Exodus next will move toward providing more services that eliminate the barriers between its data center and enterprise customers. “We have a strong array of security offerings that will help us bridge the gap between data center and customers site and make that whole conduit very secure,” Talley says.