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3am Labs is hoping to reduce it manager woes with LogMeIn IT Reach, a tool that allows system administrators to manage and diagnose issues involving remote machines.
Released last month, LogMeIn IT Reach costs $13 per month or $100 per year per PC. All remote machines require the Windows 98 operating system or later and a broadband Internet connection. The local PC (used to access the remote machine) can run Windows 95 or later, as well as a Java-enabled browser such as Internet Explorer, Netscape Navigator 4.0 or later, or Mozilla Firefox.
LogMeIn IT Reach is easy to deploy and install on multiple machines. I simply created an administrator account and then e-mailed a link to several remote users. After end users clicked on that link, LogMeIn IT Reach auto-installed on their PCs and automatically configured the remote machines so that I could access them. From my administrator view, I could access a snapshot view of each computers activity, including system information, network traffic, disk drives and processes.
LogMeIn IT Reachs diagnostic tools allowed me to complete tasks such as manage files, reboot the machine and initiate instant messaging chats with users.
More information is available at www.logmein.com.