The feature pack announced Tuesday will be added to the 1.2 release of MS CRM and will ship in August. The prebuilt Office integration will allow users to remain in Microsoft Office 2003 applications to create and track customer communications, escalate customer-service cases and look up customer data, Microsoft Corp. officials said.
Another previously announced product, the Microsoft Office Solution Accelerator for Proposals for Microsoft CRM, also takes advantage of this integration, Microsoft officials said.
The new Microsoft Office 2003 integrations to Microsoft CRM will be available in both American and international English in August. In the fourth quarter of this year, Microsoft plans to deliver the Information Bridge Framework in German and the Office Solution Accelerator for Proposals in French, Spanish and German, officials said.
The Microsoft CRM 1.2 feature pack also includes Microsoft CRM Mobile 1.2, which provides access to Microsoft CRMs contact management and opportunity management applications on Pocket PC 2003 devices. Microsoft CRM Mobile 1.2 will support American and international English only, Microsoft officials said.
The Microsoft CRM 1.2 feature pack includes an improved Sales for Outlook client; a tool used to redeploy Microsoft CRM configurations and data among different sites and application domains at the same company; and support for the development and management of parameter-based reports.
Microsoft CRM 1.2 shipped in January. There will be no additional charge for the August feature pack.´